Core Viewpoint - JD Health Traditional Chinese Medicine Hospital launched a user care activity "Buy Chinese Medicine, Get a Sweet Treat" to enhance user experience and break the stereotype of traditional Chinese medicine being bitter [1][2] Group 1: User Care Activity - The activity offers users a small treat, such as "Hawthorn strips," with their purchase of Chinese medicine, aiming to alleviate the discomfort of taking medicine and convey a warm service experience [1] - The initiative emphasizes the combination of attentive service and professional medical care, making traditional Chinese medicine more accessible and pleasant for users [1] Group 2: Medical Team and Services - JD Health Traditional Chinese Medicine Hospital covers 29 specialties and has a team of over 7000 clinical Chinese medicine practitioners, including national-level masters and senior doctors [1][2] - The platform provides 24/7 online consultation services with an average response time of just 30 seconds, significantly improving the efficiency and experience of accessing Chinese medicine services [1] Group 3: Supply Chain and Quality Assurance - The hospital has established an efficient nationwide supply chain with over 2300 Chinese medicine SKUs, supporting various forms of medicine such as pills, powders, and decoctions [2] - The delivery rate for orders within 48 hours is as high as 92%, ensuring timely access to medications [2] - The hospital collaborates with quality pharmacies and traditional brands to ensure that all medicinal materials meet pharmacopoeia standards, promoting quality and affordability [2] Group 4: Future Development - JD Health Traditional Chinese Medicine Hospital aims to continue the digitalization, standardization, and humanization of Chinese medicine services, making high-quality resources more accessible to the public [2]