Core Viewpoint - User rights protection has become a core aspect of sustainable development for platforms in the digital marriage and dating era, with the company emphasizing a "technology for good" philosophy [1][2]. Group 1: Refund Policy - The company's refund policy prioritizes user experience, offering flexible support for specific scenarios, which has garnered trust from young users [1]. - The refund process is transparent and efficient, allowing users to apply for refunds through the app, ensuring a hassle-free experience [1][2]. - The refund mechanism is based on the company's commitment to "real, safe, and warm" principles, addressing user feedback and concerns effectively [1][2]. Group 2: Security Measures - The company implements a dual authentication system of "real-name + video" and employs AI monitoring alongside manual reviews to eliminate false information and fraud [2]. - A comprehensive security system supports the reliable execution of the refund policy, with proactive intervention for accounts that affect user experience [2]. - The company collaborates with law enforcement to combat telecom fraud, further enhancing refund security and user trust [2]. Group 3: User Experience - Users have reported positive experiences with the company's customer service, highlighting quick responses and transparent processes that build confidence in the platform [2]. - The platform is positioned not just as a matching tool but as a supportive partner in users' emotional journeys in the digital age [3].