Core Viewpoint - The article discusses the implementation of new guidelines for hotel booking and cancellation in Sanya, Hainan, aimed at enhancing consumer rights and improving the booking ecosystem [1][2]. Group 1: Guidelines Overview - The guidelines apply to online booking platforms and direct customer orders, excluding group bookings and offline reservations [1]. - A 24-hour complaint hotline ("12345 cancellation hotline") will be established, with a commitment to resolve issues within 48 hours [1]. Group 2: Refund Policies - For non-holiday periods, customers can receive a full refund for cancellations made more than 7 days before check-in [2]. - During legal holidays, a full refund is available for cancellations made more than 15 days before check-in [2]. - Accommodation providers must implement quick refund mechanisms, responding to cancellation requests within 2 hours and processing refunds promptly [2]. Group 3: Platform Responsibilities - Online booking platforms are required to clearly display cancellation policies, including deadlines for free cancellations and fee structures [2]. - Platforms must enhance the review process for merchants to maintain a clean booking environment and take action against businesses that misrepresent hotel names [2]. - The use of vague terms in refund policies is prohibited; clear amounts or percentages must be specified [2].