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MUJI召回60万瓶香氛!记者调查:国内门店仍售卖,客服表示工厂及配方都与日本不同
Yang Zi Wan Bao Wang· 2025-10-31 11:37
Core Viewpoint - MUJI faces a product safety crisis due to bacterial contamination in its indoor fragrance sprays, leading to a recall of approximately 600,000 bottles of specific scents [1][3]. Group 1: Product Recall Details - The recall affects 11 specific scents, including popular ones like Woody and Green, which were launched after September 2024 [1][3]. - The recall was initiated due to insufficient hygiene management during production, resulting in the detection of bacteria in the products [3]. Group 2: Consumer Response and Refund Process - Consumers holding the recalled products can receive a full refund through the company's official website, customer service, or at physical stores without needing a receipt [3]. - Reports indicate that some consumers have successfully returned the products at Japanese stores and received refunds, while others have expressed concerns about the product's appearance [3]. Group 3: Market Presence and Safety Assurance - Despite the recall in Japan, the indoor fragrance sprays remain available in domestic MUJI stores, with employees assuring customers of the safety of the products sold [3]. - The online flagship store has not removed the fragrance from sale, and customer service claims that the products sold in China are from a different batch with a superior formula that meets preservation standards and includes verified antibacterial components [4].