Core Viewpoint - The issue of a malfunctioning feedback system at the Enshi Grand Canyon scenic area highlights the importance of effective communication between the management and visitors, as well as the need for timely maintenance of visitor feedback mechanisms [1][2]. Group 1: Incident Description - A visitor reported that the "complaint" button on the feedback board at the Enshi Grand Canyon was unresponsive, while the "like" button functioned normally [1]. - The incident occurred on August 16, when the visitor attempted to express dissatisfaction with the scenic area through the feedback system [1]. Group 2: Company Response - The staff from the scenic area stated that they were unaware of the specific cause of the malfunction but had sent personnel to address the issue [2]. - A representative from Hubei Provincial Tourism Development Co., Ltd. (the company responsible for the feedback board) mentioned that the board was powered but had encountered a minor fault, emphasizing the board's purpose for communication with visitors [2]. Group 3: Scenic Area Overview - The Enshi Grand Canyon is recognized as a national AAAA-level tourist attraction and a UNESCO Global Geopark, known for its geological wonders [2]. - The scenic area features a variety of geological landscapes, including a 7.2-kilometer open area in the Seven Star Village, showcasing diverse natural formations [2].