Core Viewpoint - The rise of smart storage lockers in public places has led to consumer concerns regarding deposit refunds, highlighting issues with transparency and consumer rights in the shared economy [1][2]. Group 1: Consumer Experience and Issues - Consumers face challenges retrieving deposits from storage lockers, as funds are often redirected to app balances instead of being automatically refunded [1]. - Misleading notifications about refund success further complicate the process, leading to frustration among users [1]. - Many consumers struggle to reclaim their deposits due to difficulties in contacting service providers or navigating refund processes [1]. Group 2: Regulatory Recommendations - Regulatory bodies are urged to strengthen governance by establishing clear deposit management guidelines, including refund timelines and penalties for violations [2]. - The creation of a regulatory app for shared equipment is suggested to enhance data-driven governance and improve transparency in deposit return rates [2]. - Public venue managers should rigorously vet storage service providers to ensure compliance and provide clear information on deposit policies [2]. Group 3: Business Practices and Consumer Protection - Businesses are encouraged to improve technology for seamless deposit refunds and to clearly communicate refund procedures to consumers [2]. - Establishing dedicated bank accounts for deposit management is recommended to prevent misuse and ensure timely refunds [2]. - Consumers are advised to check their app balances immediately after using storage services and to maintain records of transactions for potential disputes [3].