Core Insights - The rapid development of artificial intelligence technology is driving the intelligent transformation of government services, becoming a key engine for modern urban governance [1] - The "Intelligent Multi-Modal Government Data Collaborative Innovation Service Platform" developed by Suqian City won the Excellence Award in the technology innovation track at the 2025 "Data Element X" competition in Jiangsu Province [1] Government Services Innovation - The platform enhances the efficiency of the 12345 hotline service and improves citizen satisfaction, setting a new benchmark for digital reform in grassroots government services [1][7] - Traditional government platforms faced challenges such as low efficiency in voice transcription, inaccurate work order distribution, and difficulties in cross-department collaboration, leading to delays in response and low citizen satisfaction [7] AI Technology Implementation - The platform utilizes AI technology to create a closed-loop response system for government services, achieving precision, efficiency, and intelligence in service delivery [7] - Key technologies include the DeepSeek model and voice recognition algorithms, providing a full-chain service from "intelligent acceptance to precise distribution, closed-loop handling, and decision optimization" [7] Performance Metrics - The implementation of the platform has resulted in an 80% increase in work order processing efficiency, reducing average response time from 4 hours to 1 hour [7] - The accuracy of intelligent distribution reached 93%, and cross-department collaboration efficiency improved by 50% [7] - Citizen satisfaction increased from 89% to 93.6% [7] Technical Architecture - The platform employs a "zero intrusion" technology architecture, allowing for AI functionality upgrades without the need to modify existing systems [8] - It introduces a "buyout + modular" model for government AI services, enhancing replicability and cost-effectiveness in county-level governments, making it a benchmark case for low-cost, high-adaptability, easy deployment, and strong security in government intelligence [8]