Workflow
沽小政
icon
Search documents
政务服务直播巧解民生愁盼
Xin Lang Cai Jing· 2026-01-16 23:11
Core Insights - The "Gu Xiaozheng" initiative in Guyuan County has successfully transformed government service delivery through live streaming, significantly improving efficiency and accessibility for local businesses and residents [1][2][3] Group 1: Live Streaming Impact - The initiative has conducted 137 live streaming sessions since its launch in April 2025, attracting over 170,000 viewers and facilitating the issuance of electronic business licenses for five new enterprises during a single session [1] - The number of trips residents need to make for government services has decreased by 65% within a year, showcasing the effectiveness of the live streaming approach [1] Group 2: Collaborative Mechanism - A "live Q&A + feedback supervision" mechanism has been established, ensuring that simple questions are answered immediately while complex inquiries are resolved within two working days, enhancing accountability and transparency [2] - The initiative encourages inter-departmental collaboration, breaking down silos and improving administrative efficiency through public oversight of processes [2] Group 3: Targeted Content Delivery - The "Gu Xiaozheng" team focuses on addressing local issues rather than chasing viral trends, delivering government information in a relatable and understandable manner [2] - The initiative has produced 76 short videos covering over 20 service themes, with one video achieving 120,000 views, effectively simplifying complex regulations into engaging formats [2] Group 4: Inclusivity Measures - To address the digital divide faced by elderly and disabled individuals, the initiative has set up "remote assistance zones" in 15 towns, providing dedicated support for completing essential services [3] - This hybrid service model has assisted over 12,000 individuals in navigating digital processes, successfully completing more than 6,000 essential tasks such as pension certification and medical insurance payments [3] Group 5: Overall Transformation - The "Gu Xiaozheng" initiative has evolved into a comprehensive government service brand that combines efficiency, intelligence, and warmth, serving as a model for digital transformation in grassroots governance [3]