Core Insights - The introduction of robots "Lingxi" and robot dog "Xiaobai" at the Shandong Jinan Bayi Interchange Hall marks a significant step in integrating technology with service, enhancing the smart service system into a new phase of "human-machine collaboration" [1] Group 1: Robot "Lingxi" - "Lingxi" is an advanced guide robot that utilizes multi-modal human-machine interaction technology, environmental perception learning, anthropomorphic interaction design, and data-driven services [5] - It assists customers by guiding them through the service process, providing explanations of products in the "Aijia Experience Zone," and facilitating a deeper understanding of health-related offerings [7] - "Lingxi" has a robust knowledge base to accurately answer inquiries about packages and services, continuously optimizing service strategies for an immersive experience [9] Group 2: Robot Dog "Xiaobai" - "Xiaobai" is China's first consumer-grade quadruped robot, equipped with a self-developed AI engine and bionic movement system, capable of adapting to various terrains [9] - In the hall, "Xiaobai" engages customers with welcoming gestures and fun interactions, enhancing the customer experience during wait times [10] - It serves multiple roles in family settings, acting as a health manager for the elderly and a learning companion for children, thus evolving from a mere tool to an intelligent family member [10] Group 3: Service Efficiency and Experience - The integration of robots and robot dogs has optimized the entire service chain, reducing wait times by 25% during peak hours and increasing product inquiry rates by 50% through engaging demonstrations [12] - Interactive activities, such as dance performances by "Xiaobai," further enhance customer engagement during specific time slots [12] Group 4: Future Implications - The pilot implementation of these robots signifies a breakthrough in traditional service models, creating a new service ecosystem that combines technological advancement with human-centric design [14] - The future application of robots and robot dogs is expected to permeate various life scenarios, promoting a harmonious coexistence of technology and daily life [14]