Core Viewpoint - The article emphasizes the importance of high-quality after-sales service in the scientific instrument industry, highlighting a customer care initiative aimed at enhancing user experience and addressing equipment maintenance challenges [2]. Group 1: Customer Care Initiative - The "Customer Care Season" is a large-scale public after-sales service event organized by the Instrument Information Network in collaboration with multiple brand partners, now in its fifth edition [2]. - The initiative provides free on-site inspections, remote guidance, and after-sales live broadcasts to users in the scientific and industrial sectors across the country [2]. - The event showcases strong industry influence, with participation from well-known brands such as Thermo Fisher, Shimadzu, Danaher Group, Jena, and HORIBA, covering a wide service network [2]. Group 2: Industry Impact - The initiative aims to deepen the emotional connection between users and brands through proactive customer care [2]. - It reflects the industry's high regard for customer value and the ongoing pursuit of service quality [2].