Core Viewpoint - A citizen reported discrepancies in property details on an online auction platform, including a significant difference in the advertised and actual area of the property, as well as a mismatch in the stated orientation of the house [1][2][4]. Group 1: Property Details and Auction Process - The property in question was advertised as having an area of 78 square meters and an orientation of southeast, but the actual measured area was approximately 35 square meters, leading to concerns about transparency in the auction process [2][4]. - The auction for the property started at 38,000 yuan, with 14 participants and a final bid of 512,000 yuan after 65 bids [6]. - The platform provided various documents related to the property, including ownership proof and property management details, which were claimed to be in compliance with regulations [7]. Group 2: Platform's Response and User Experience - The platform stated that the auction process followed all necessary protocols and that the discrepancies raised by the user were based on the property deed, which indicated the area as 78 square meters [7]. - The platform emphasized that users are encouraged to inspect properties before bidding, and the user in question only visited the property after winning the auction [7]. - The platform has refunded the user's deposit and service fee following the complaint, indicating a willingness to address customer concerns despite the claim of compliance with regulations [1][7].