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自助寄存柜押金“有去难回”?
Xin Lang Cai Jing· 2025-12-28 20:28
Core Viewpoint - The increasing popularity of storage lockers in public places has led to consumer complaints regarding the difficulty of retrieving deposits and high service fees [1][2]. Group 1: Deposit Refund Issues - Many consumers have reported that the deposit refund process is complicated, as it does not return the deposit through the original payment method but requires manual application through a specific app [2][6]. - Users have expressed frustration on social media, indicating that they assumed deposits would be refunded automatically and that the manual process could lead to forgotten refunds [2][6]. Group 2: High Service Fees - Consumers have criticized the high fees associated with short-term use of storage lockers, with charges reaching up to 9 yuan for less than half an hour of storage [4][5]. - The pricing structure varies significantly between different locations, with transportation hubs and exam centers often charging higher fees compared to shopping areas [5][6]. Group 3: Legal and Regulatory Concerns - Legal experts have indicated that the practice of not refunding deposits through the original payment method may infringe on consumer rights, including the right to know and choose freely [6]. - There are potential legal repercussions for service providers if they create obstacles to refunds, which could lead to administrative penalties and loss of consumer trust in the shared economy model [6].