Core Viewpoint - The introduction of the AI-powered mobile intelligent assistant by Jiangsu Fangtian Company significantly enhances the efficiency of power supply services, achieving a 200% increase in operational efficiency and marking a transition to a more intelligent service model [1][2]. Group 1: Technological Advancements - The new mobile intelligent assistant utilizes AI voice interaction technology to streamline the entire workflow from work order retrieval to equipment inspection and hazard registration within 5 minutes [1]. - The assistant integrates with the existing marketing mobile operation APP, aiming to improve both "simplified electricity handling" and "quality service" by November 2024 [1][2]. - The assistant addresses traditional operational challenges such as fragmented information and complex processes, allowing frontline workers to access support quickly through voice commands [2]. Group 2: User Adoption and Impact - Since its launch in March 2023, the assistant has been used by over 900 users daily across five cities, facilitating more than 1,000 inquiries related to knowledge, indicators, and assistance each day [2]. - The assistant's design aims to eliminate the cumbersome process of switching between multiple applications and manual data entry, thereby enhancing the work experience for frontline employees [2]. Group 3: Future Developments - The company plans to develop multimodal interaction technologies, including offline voice response capabilities and device fault recognition, to expand the assistant's application to areas such as distribution maintenance and emergency repairs [3]. - Continuous optimization of the assistant's features is a priority to provide frontline workers with a more efficient and high-quality user experience, contributing to the digital transformation and intelligent upgrade of the industry [3].