Group 1 - A customer service representative from a JD.com store named "UREBOT URB" was reported to have used insulting language towards users, which was later identified as an automated response triggered by specific questions [1][5] - The store, operated by Beijing ULEBO Technology Co., Ltd., was established on July 14, 2023, and has a low rating of 3.0 [1][6] - The store's representative claimed that they suspect a hacker attack and have reported the incident to the police, asserting that the store has not been actively managed recently [5][6] Group 2 - JD.com's customer service indicated that the issue might be related to store settings and has escalated the matter for further investigation [6] - The company behind the store was founded in April 2022 with a registered capital of 200,000 RMB and currently has no employees listed [6] - The trademark "UREBOT URB" was applied for in November 2022 and successfully registered in November 2023, covering various technology-related services [6]