Core Insights - The Ministry of Commerce, in collaboration with relevant departments, has selected innovative and effective cases for promoting reform and opening up, with the "cross-border e-commerce retail import goods cross-regional return" case from Qianjiang Customs in Hangzhou being the only selected case from Zhejiang Free Trade Zone [3] Group 1: Cross-Border E-Commerce Returns - The demand for returns of cross-border e-commerce imported goods is increasing as more consumers purchase imported products online [3] - Previously, e-commerce platforms required returns to be sent back to the original customs location, necessitating significant investment in return warehouses across various shipping locations, which posed challenges for e-commerce companies [3] Group 2: Pilot Program Implementation - Qianjiang Customs has initiated a nationwide pilot program for cross-regional returns of imported goods, allowing returns from across the country to be sent to a centralized return warehouse in Hangzhou [4] - Defective goods will be destroyed or returned overseas, while non-defective items will enter a release zone for further processing by e-commerce platforms and suppliers [4] Group 3: Operational Efficiency and Technology Integration - The establishment of a national return center warehouse in Hangzhou has led to reduced operational costs for e-commerce companies, as stated by JD International's customs director [4] - Qianjiang Customs is enhancing smart customs construction through technology, enabling full-cycle management of return goods and improving regulatory efficiency via data comparison and verification [5] Group 4: Performance Metrics - From January to August this year, Qianjiang Customs processed 183,000 cross-border e-commerce return shipments, valued at 67.234 million yuan [5] - The customs authority has received recognition for innovative cases in the cross-border e-commerce sector, including a new model for efficient barcode verification and a dual return model for cross-border e-commerce [5]