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(活力中国调研行)上海多举措提升入境游体验 “软服务”成下一突破口
Zhong Guo Xin Wen Wang· 2025-09-11 05:17
Core Insights - Shanghai has become a key entry point for international tourists to China, leveraging its strong transportation network and international economic status [1] - The region has implemented various measures to enhance the experience of inbound travelers, including free half-day tours and extended travel packages [1] - Recent policies have significantly boosted the inbound tourism market, with a notable increase in bookings and visitor numbers [1] Group 1: Inbound Tourism Development - The Shanghai Hongqiao Airport Economic Demonstration Zone has attracted over 4,000 enterprises, serving as an important window for service industry openness [1] - The inbound tourism market is recovering, with Ctrip reporting over 100% year-on-year growth in inbound travel bookings for the first half of 2025 [1] - National inbound visitor numbers have increased by 30%, with 71% of tourists coming from visa-exempt regions [1] Group 2: Visitor Experience Enhancement - Companies are establishing free half-day tour service counters at Shanghai airports, expanding from local tours to cross-province deep travel products [1] - A recent survey indicates that tourists from Japan and South Korea appreciate China's cultural heritage and infrastructure, but face challenges such as language barriers and payment issues [2] - Companies are utilizing AI technology and multilingual customer service to address the diverse needs of international visitors [2] Group 3: Collaboration and Optimization - Enterprises are forming overseas research teams to analyze the differentiated needs of various tourist markets and provide optimization suggestions [2] - There is a commitment to collaborate with local governments and industry partners to further improve the inbound tourism service environment [2] - The focus is on sharing insights and best practices with domestic destinations to enhance the overall visitor experience [2]