Core Viewpoint - The Quanzhou Tourism Association has issued a new guideline for hotel room booking cancellations, effective from January 15, which introduces a tiered cancellation policy to provide clear instructions for different periods of hotel cancellations [1][5]. Group 1: Cancellation Policy Details - The guideline establishes a differentiated tiered cancellation standard, with full refunds available for cancellations made within 1 hour of booking or more than 7 days before check-in during non-holiday periods [2][3]. - For non-holiday and off-peak periods, the refund policy is as follows: - 100% refund if cancelled within 1 hour of booking or more than 15 days before check-in - 50% refund if cancelled between 7 to 15 days before check-in - 20% refund if cancelled between 3 to 7 days before check-in - No refund for cancellations made within 3 days of check-in [2][3]. - During legal holidays, the cancellation policy is stricter, requiring cancellations to be made more than 15 days before check-in for a full refund, with significant penalties for later cancellations [3]. Group 2: Industry Response and Implications - Several hotels in Quanzhou have acknowledged receipt of the guideline and indicated that they will adhere to the new cancellation rules, although some have noted that online bookings may follow platform-specific rules [4][5]. - The guideline has sparked controversy online, with some consumers expressing concerns that the standards are too strict and may hinder the convenience of booking hotels [4][5]. - The Quanzhou Tourism Association stated that the guideline was developed in response to numerous complaints regarding accommodation disputes, aiming to provide a reference for both businesses and consumers [5].