Core Viewpoint - The article highlights significant consumer complaints regarding the services of Platinum Travel Photography, including issues with undelivered products and difficulties in refunding deposits, indicating potential operational and financial distress within the company [1][4][18]. Group 1: Consumer Complaints - Multiple consumers reported that after purchasing services from Platinum Travel Photography, they faced issues such as non-delivery of products and challenges in obtaining refunds for deposits [1][4]. - Consumers have expressed frustration over unresponsive customer service, with reports of staff being unreachable via phone or messaging platforms [4][9]. - A consumer group has formed to pursue legal action, with over 200 members currently documenting their losses and planning to report the company to authorities [16][18]. Group 2: Company Operations - Platinum Travel Photography has been accused of operational failures, with reports of staff being on leave and unavailability of services despite claims of normal operations [16][18]. - The company has been experiencing significant internal issues, including delayed salary payments to employees, which may contribute to the service disruptions reported by consumers [18][22]. - The official customer service hotline has been reported as non-functional, and several physical locations are marked as closed [17][18]. Group 3: Company Background - Platinum Travel Photography, established in 2010, operates under Platinum Travel Photography Cultural Group Co., Ltd., headquartered in Xiamen, and offers a range of wedding photography services [21][22]. - The company has been recognized for pioneering the O2O e-commerce model in the photography industry and has collaborated with various entertainment programs [21][22]. - Despite its initial success, the company is currently facing numerous legal disputes and financial challenges, including multiple lawsuits related to contract disputes and service agreements [22][25].