Core Insights - The company has seen positive same-store sales in the US due to a combination of operational excellence, improved customer service, and innovative product offerings like protein coffee and the return of nostalgic items [1][2][9] Operational Improvements - The company has focused on operational excellence through the Green Apron service program, which aims to enhance customer service and empower employees [2][4] - Average wait times for cafe orders have improved from over 5 minutes to below 4 minutes during peak hours, with drive-thru orders also under 4 minutes [3][4] Store Experience and Design - The company is implementing an "uplift" in store design to create a warm and welcoming atmosphere, with plans for significant remodeling that can be executed quickly [5][6] - There is a commitment to building more stores that reflect the brand's essence, including drive-thru options and a focus on creating a coffee house experience [6][7] Nostalgia and Brand Identity - The company is not merely leaning into nostalgia but is focused on reconnecting with the core values and "soul" of the brand, as exemplified by the return of the 1971 dark roast [8][9] - The rewards program is being personalized using technology, with different levels to engage customers more effectively [10][11] Afternoon Business Opportunity - The company sees a multibillion-dollar opportunity in expanding its afternoon business, aiming to create a strong afternoon peak similar to its morning success [14][17] - There is a recognition of changing consumer behaviors, particularly with the rise of GLP-1 users, which presents an opportunity for protein-forward menu innovations [18][20] Leadership and Security - The CEO has noted the challenges of leading a global brand, including unexpected security concerns due to public passion and scrutiny [22][24] - Despite these challenges, the CEO remains optimistic and focused on the company's turnaround strategy [25][26]