Core Insights - The article highlights the efficient governance model implemented by Wudi County's Government Service Center, focusing on the dual-track service mode of "exemption from certificates + gold medal housekeeper" to enhance public satisfaction and streamline administrative processes [1][2][3] Group 1: Service Efficiency - The service center has achieved "full online processing" for 1,561 items and exempted the submission of 568 certificates, with a public satisfaction rate of 99.6% [1] - The processing time for enterprise deregistration and tax clearance has been reduced from 3 days to "instant completion" through online collaboration and real-time verification [1] - The integration of six steps involved in business establishment into a single process has led to a 30% reduction in application materials and a total processing time of 0.5 working days [2] Group 2: Digital Transformation - The implementation of a dynamic adjustment mechanism for the exemption list ensures that the list is updated quarterly based on policy revisions and public feedback [1] - The "cloud help" video guidance service has reduced average processing times by 50% by allowing remote verification of materials [2] - The establishment of 24-hour self-service areas has facilitated over 3,000 monthly transactions, addressing the issue of limited service hours [2] Group 3: Community Engagement - The introduction of a feedback mechanism through window evaluation and QR code ratings ensures 100% rectification of negative reviews, linking them to personnel assessments [3] - The involvement of representatives from the National People's Congress and businesses as "government service experience officers" has led to 37 process optimization suggestions [3] - Future plans include exploring new models such as "credit approval" and "seamless intelligent processing" to enhance the value of government services [3]