Financial Performance - Service revenue reached $179 million, a 2.3% year-over-year increase and a 1.6% quarter-over-quarter increase[40] - Total revenue amounted to $184 million, reflecting a 1.7% year-over-year increase and a 1.5% quarter-over-quarter increase[40] - The company's GAAP operating margin was 2.9%, while the non-GAAP operating margin was 9.4%[40] - Positive operating cash flow was generated for the 19th consecutive quarter, reaching $8.8 million[40] Customer & Product Growth - Customers using 3 or more products increased by 11% year-over-year[40] - Revenue from products sold on an as-used basis accounted for 19% of service revenue[38] - Intelligent Customer Assistant (ICA) customer adoption increased by 59% year-over-year[18] - API Messaging Interactions experienced a 181% year-over-year growth[18] Debt Reduction - A $10 million prepayment of principal was made on the Term Loan during Q2 2026[40, 41] - The company has reduced the principal amount of debt by approximately $224 million since August 2022[70] Q3 2026 Guidance - The company projects service revenue to be between $172 million and $177 million, representing a growth rate between -1% and 2% year-over-year[73] - Total revenue is expected to be between $177 million and $182 million, also indicating a growth rate between -1% and 2% year-over-year[73]