Financial Data and Key Metrics Changes - Total revenue for Q2 2026 was $184.1 million, exceeding guidance by approximately $4 million, with a year-over-year growth of 1.7% [13] - Service revenue reached $179.1 million, growing 2.3% year-over-year, driven by strong usage-based offerings [13] - Gross profit was $120.9 million, with a gross margin of 65.7%, reflecting a sequential decline due to a shift towards lower-margin usage revenue [14] - Operating income was $17.3 million, resulting in a 9.4% operating margin, above expectations [14] - Cash flow from operations was $8.8 million, exceeding guidance, with a cash balance of $76.7 million at quarter-end [14][15] Business Line Data and Key Metrics Changes - Usage revenue, including CPaaS communication APIs, accounted for approximately 19% of service revenue, up from 13% in Q2 2025 [13] - Service revenue from Fused customers declined to about 3% of total service revenue, down from 7% in Q2 2025, as the company transitions these customers to the 8x8 Platform [13] Market Data and Key Metrics Changes - The U.S. business is experiencing slower growth compared to international markets, with the U.K. and international segments growing substantially faster [63] - The company is seeing increased demand for its AI-powered solutions, which are becoming integral to customer engagement strategies [55] Company Strategy and Development Direction - The company is focusing on innovation, particularly through the integration of AI across its platform to enhance customer experiences and operational efficiency [5][11] - A new product, 8x8 Workforce Management, will be offered free to all Contact Center customers, marking a shift towards product-led growth [6][7] - The company is committed to disciplined capital management, including debt reduction, with a significant reduction of $224 million in debt principal since August 2022 [15] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to deliver sustained shareholder value, despite potential variability in usage-based revenue growth [16][19] - The transition to a usage-based revenue model is expected to lead to increased revenue growth, albeit with decreasing gross margins in the short term [61] - Management is aware of pricing pressures in the market but believes that the introduction of new AI products will help offset these challenges [42] Other Important Information - The company is actively exploring M&A opportunities to drive geographic and product portfolio expansion, while maintaining a focus on cash flow and debt management [49][50] - The company is implementing a new conference call format, providing detailed quarterly letters and financial highlights to enhance communication with investors [4][12] Q&A Session Summary Question: What is driving the service margin changes? - Management indicated that the changes are primarily driven by volume rather than price, with stable margins on application services [22] Question: How will the revenue trajectory look as Fused customers transition? - Management noted that while there will be a temporary headwind as Fused customers are upgraded, they expect to return to normalized growth rates thereafter [23][24] Question: How is pipeline quality being measured? - Pipeline quality is measured by the number of deals reaching stage three in their sales process, indicating a higher likelihood of closing [25][26] Question: What actions are being taken regarding cost management? - The company is deploying AI technologies internally to improve efficiency and reduce costs, while also managing supplier pricing [60][62] Question: How does the company view M&A versus organic growth? - Management stated that while they are looking at tuck-in acquisitions, debt reduction remains a priority, and they are focused on cash flow-driven growth [49][50]

8x8 Second Quarter Fiscal 2026 Ended September 30, 2025 November 4, 2025 Copyright 2025 8x8, Inc. or its affiliates. All rights reserved. Forward-Looking Statements This presentation includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 and Section 21E of the Securities Exchange Act of 1934, as amended. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. For example, words such as "may," "will," "s ...