AI Knowledge Platform & Market Opportunity - eGain is positioned as the 1 AI Knowledge Platform[5] - AI Knowledge helps companies reduce customer service costs by 75% and improve experience by 20 NPS points[9] - The AI Knowledge SaaS market for service is estimated to be over $20 billion[16] - Gartner predicts that by 2025, 100% of generative AI virtual customer assistant and virtual agent assistant projects lacking integration with modern knowledge management systems will fail[17] Financial Performance & Guidance - Q3FY25 total revenue was $21.0 million, a 6% decrease year-over-year[48] - Q3FY25 Non-GAAP net income was $0.8 million, representing a 4% margin[48] - Q3FY25 operating cash flow was $2.2 million, an 11% margin[48] - The company holds $68.7 million in cash and equivalents[48] - AI Knowledge ARR grew 11% year-over-year in Q3FY25[43] - AI Knowledge ARR represents 54% of SaaS ARR, up from 46% a year ago[44] - The company projects total revenue between $22.8 million and $23.3 million for Q4FY25 and between $88.0 million and $88.5 million for the full fiscal year 2025[59] Product & Customer Success - eGain AI Agent for Contact Center was launched in March 2025[47] - eGain AI Knowledge Hub is now KCS-Verified[46] - One customer achieved a 97% search success rate and a 10x speed to answer improvement using AI Knowledge[37]