Key Takeaways LMND uses AI bots like Maya and Jim to automate nearly all policy sales and streamline claims in seconds.Technology reduces LMND's operating and loss adjustment costs, improving profitability as the company scales.LMND's loss adjustment expense ratio improved by 600 bps in 3 years, underscoring tech's impact on efficiency.Lemonade Inc. (LMND) is a technology-driven insurer that relies heavily on data, artificial intelligence and automation to deliver operational efficiency and build a scalable ...