Product & Solution - Pedi offers an enterprise-grade AI-powered incident management solution to help organizations transform critical operations [1] - The AI agent assists teams in understanding incidents through chat platforms like Slack or MS Teams, eliminating the need to navigate dashboards [2] - Langraph structures the AI agent with memory, decision-making, and fallbacks, parsing questions and devising plans to find answers [3] - Langraph provides full control over the agent's behavior, enabling debugging, error handling, and output analysis [4] Benefits & Impact - The AI agent saves engineers hours per week and reduces context switching [6] - Internal use of the AI agent provides learnings and a framework for developing more AI agents for customers [6] - Engineers use it for retrospectives, product managers use it to understand service stability, and executives use it to ask about incident and service health metrics [5] Technology & Architecture - Langraph helps maintain context throughout conversations, facilitating faster insights from incidents [3] - Langraph is flexible, open, well-documented, and integrates with Langchain and other observability tools [7] - Langraph enables the building of reliable and thoughtful AI agents that involve reasoning, data access, or coordination between steps [6][7]