PagerDuty (PD) 2025 Conference June 04, 2025 11:40 AM ET Speaker0 Welcome everybody to day two of the BofA Technology Conference. My name is Koji Keta. I am one of the software analysts here on the on the BofA Tech franchise. I am super thrilled to have PagerDuty here for Fireside Chat, CEO Jennifer Tejada, and Howard. How you do? CFO. How are you guys doing? Speaker1 He's like Fudana. He doesn't need a last name. Howard. Speaker2 I'm just known as Howard. So Speaker0 I guess to kick it off, know, for maybe ...

Last week, we received fiscal first quarter results from PagerDuty (NYSE: PD ). The digital operations management platform has been one of the more disappointing stocks in the market so far this year. While the company is making progress on movingI am a market enthusiast and part-time trader. I started writing for Seeking Alpha in 2011, and it has been a tremendous opportunity and learning experience. I have been interested in the markets since elementary school, and hope to pursue a career in the investmen ...

Core Insights - PagerDuty reported revenue of $119.81 million for the quarter ended April 2025, reflecting a year-over-year increase of 7.8% [1] - The earnings per share (EPS) for the quarter was $0.24, up from $0.17 in the same quarter last year, indicating a strong performance [1] - The reported revenue exceeded the Zacks Consensus Estimate of $118.94 million by 0.73%, while the EPS surpassed the consensus estimate of $0.19 by 26.32% [1] Financial Performance Metrics - Total billings for the quarter were $113.77 million, which fell short of the estimated $117.72 million by analysts [4] - The number of customers reached 15,247, exceeding the two-analyst average estimate of 15,088 [4] - The dollar-based net retention rate was reported at 104%, slightly below the two-analyst average estimate of 105.3% [4] Stock Performance - Over the past month, shares of PagerDuty have returned +3.5%, compared to a +6.4% change in the Zacks S&P 500 composite [3] - The stock currently holds a Zacks Rank 2 (Buy), suggesting potential for outperformance against the broader market in the near term [3]

Financial Performance - Annual Recurring Revenue (ARR) increased to $496.0 million as of April 30, 2025, up from $463.4 million in 2024, representing a growth of 7.8%[119] - Revenue for the three months ended April 30, 2025, was $119.8 million, an increase of $8.6 million or 7.8% from $111.2 million in the same period of 2024[126] - Gross profit for the same period was $100.6 million, resulting in a gross margin of 84.0%, up from 82.6% in 2024[123] - Non-GAAP gross profit increased from $96.036 million in 2024 to $103.029 million in 2025, with a non-GAAP gross margin of 86.0%[155] - Non-GAAP operating income increased from $15.329 million in 2024 to $24.359 million in 2025, resulting in a non-GAAP operating margin of 20.3%[157] - Non-GAAP net income attributable to PagerDuty, Inc. common stockholders for the three months ended April 30, 2025, was $22,679,000, compared to $16,005,000 for the same period in 2024, representing a 41.5% increase[159] Customer Metrics - The total number of customers reached 15,247 as of April 30, 2025, compared to 15,120 in 2024, with customers generating over $100,000 in ARR increasing to 848 from 811[120] - The dollar-based net retention rate was 104% for the last 12 months ended April 30, 2025, down from 106% in 2024, indicating a slight decline in customer retention[122] Operating Expenses - Operating expenses totaled $110.9 million for the three months ended April 30, 2025, down from $113.6 million in 2024, with a notable decrease in research and development expenses[123] - Research and development expenses decreased by $3.475 million, or 9.3%, from $37.523 million in 2024 to $34.048 million in 2025[131] - Sales and marketing expenses increased by $1.546 million, or 3.2%, from $48.499 million in 2024 to $50.045 million in 2025[134] - General and administrative expenses decreased by $0.685 million, or 2.5%, from $27.540 million in 2024 to $26.855 million in 2025[135] - Total operating expenses decreased by $2.614 million, or 2.3%, from $113.562 million in 2024 to $110.948 million in 2025[130] Cash Flow and Liquidity - Free cash flow for the three months ended April 30, 2025, was $28,986,000, up from $27,098,000 in 2024, reflecting a 7.0% increase[161] - As of April 30, 2025, the company had cash and cash equivalents totaling $597.1 million, which is expected to support working capital and capital expenditure requirements for at least the next 12 months[162] - Net cash provided by operating activities increased by $2,023,000, from $28,647,000 in 2024 to $30,670,000 in 2025, driven by a 7.8% increase in revenue[168] - Net cash used in investing activities decreased by $1,139,000, from $2,821,000 in 2024 to $1,682,000 in 2025[168] Debt and Share Repurchase - The company’s total debt obligations as of April 30, 2025, amounted to $451.4 million, with $57.5 million classified as short-term[167] - The company announced a share repurchase program in March 2025, authorizing up to $150.0 million for repurchases, with no shares repurchased as of April 30, 2025[165] - The company repurchased 5,223,071 shares under the 2024 Share Repurchase Program at an average price of $19.15, totaling $100.0 million[166] Other Financial Metrics - The net loss attributable to PagerDuty, Inc. was $7.2 million for the three months ended April 30, 2025, compared to a net loss of $17.1 million in the same period of 2024[123] - Cost of revenue decreased to $19.2 million in 2025 from $19.3 million in 2024, contributing to improved gross margin[129] - Interest income decreased by $0.969 million, or 13.9%, from $6.980 million in 2024 to $6.011 million in 2025[137] - Interest expense increased by $0.216 million, or 10.1%, from $2.148 million in 2024 to $2.364 million in 2025[139] - The provision for income taxes increased by $0.620 million, or 321.2%, from $0.193 million in 2024 to $0.813 million in 2025[137] - The company expects research and development expenses to generally increase in dollar value as the business grows[130] Operational Capabilities - The company continues to focus on expanding its enterprise customer base, which constitutes the majority of its revenue[112] - PagerDuty's platform integrates with over 700 systems, enhancing its operational capabilities and customer service offerings[111] - Foreign exchange positively impacted cash by $335,000 in the three months ended April 30, 2025, compared to a negative impact of $115,000 in the same period in 2024[174]

PagerDuty, Inc. (NYSE: PD ) , the incident-response SaaS company that promises to keep digital systems from imploding, has carved out a spot in the automation and IT firefighting business. Its platform plugs into cloud services and third-partyI focus on producing objective, data-driven research, mostly about small- to mid-cap companies, as these tend to be overlooked by many investors. From time to time, though, I also look at large-cap names, just to give a fuller sense of the broader equity markets.Analys ...

PagerDuty (PD) came out with quarterly earnings of $0.24 per share, beating the Zacks Consensus Estimate of $0.19 per share. This compares to earnings of $0.17 per share a year ago. These figures are adjusted for non-recurring items.This quarterly report represents an earnings surprise of 26.32%. A quarter ago, it was expected that this software developer would post earnings of $0.16 per share when it actually produced earnings of $0.22, delivering a surprise of 37.50%.Over the last four quarters, the compa ...

Financial Data and Key Metrics Changes - Revenue for the first quarter was $120 million, representing an 8% year-over-year growth, at the top of the guidance range [4][20] - Non-GAAP operating margin reached 20%, exceeding the target by 500 basis points [4] - Annual recurring revenue (ARR) increased to $496 million, reflecting a 7% growth year-over-year [5][20] - Dollar-based net retention was 104%, negatively impacted by higher customer downgrades in the enterprise segment [20] - Gross margin for Q1 was 86%, at the high end of the target range of 84% to 86% [22] - Cash from operations was $31 million, or 26% of revenue, with free cash flow at $29 million, or 24% of revenue [22] Business Line Data and Key Metrics Changes - Significant improvement in net new paid customers, with a total of 15,247 paid customers, adding 127 net new customers, the strongest quarterly acquisition in eight quarters [21] - The commercial segment saw enhancements through a new digital acquisition strategy, leading to improved customer acquisition [5][21] - The enterprise segment is transitioning to a more strategic relationship model, focusing on deeper customer engagement and AI integration [6][8] Market Data and Key Metrics Changes - International revenue increased by 11% year-over-year, contributing 28% of total revenue [20] - The company is actively pursuing FedRAMP moderate authorization to expand its public sector presence, already serving over 700 entities [10] Company Strategy and Development Direction - The company is focused on three key priorities: demonstrating product-market fit for AI offerings, enhancing enterprise engagement to drive retention and expansion, and leveraging automation and AI within operations [17] - A strategic partnership with AWS was strengthened, expanding integration capabilities [9] - The company is evolving its pricing strategy to reduce friction and increase flexibility for customers [11] Management's Comments on Operating Environment and Future Outlook - Management acknowledged execution challenges in the enterprise segment but expressed confidence in the transformation efforts and the potential for stronger execution in the second half of the year [38][40] - The macro environment remains uncertain, impacting customer decision-making, but the company is committed to helping customers realize value and efficiencies [62] - The company expects dollar-based net retention to remain between 103% and 105% throughout fiscal 2026 [20] Other Important Information - The company achieved a 90% reduction in scope one and two carbon emissions against the FY23 baseline [16] - A new Chief Customer Officer has been appointed to enhance post-sale engagement and retention strategies [8][63] Q&A Session Summary Question: What is the impact of enterprise pressure on the business? - Management indicated that execution challenges were primarily responsible for the pressure, with a focus on improving customer engagement and sales execution [36][38] Question: How does the full-year guidance reflect the current environment? - The guidance was described as prudent, taking into account organizational transitions and execution challenges faced in Q1 [41][42] Question: What adoption trends are seen in new modules like PagerDuty Advanced? - Early adoption of generative AI solutions is promising, with customers eager to experiment and integrate these offerings into their operations [46][50] Question: Can you elaborate on the enterprise churn and downgrades? - Elevated churn was noted in the SMB segment, while downgrades in the enterprise segment were attributed to mergers and macroeconomic caution [60][62] Question: What are the expectations for net retention rate moving forward? - The company expects net retention to be in the range of 103% to 105%, with opportunities for expansion among existing customers [66][68] Question: How do billings trends reflect underlying business strength? - Trailing twelve-month billings align closely with ARR, providing a clearer picture of business health compared to quarterly fluctuations [71] Question: What is the visibility from large customers regarding multiproduct deals? - Demand for multiproduct platforms remains strong, with a focus on executing transformative deals to capture this demand [107][108]

Financial Data and Key Metrics Changes - PagerDuty reported Q1 revenue of $120 million, reflecting an 8% year-over-year growth, at the top of the guidance range [3][20] - Non-GAAP operating margin reached 20%, exceeding the target by 500 basis points [3] - Annual recurring revenue (ARR) increased to $496 million, with a 7% year-over-year growth [4][20] - Dollar-based net retention was 104%, negatively impacted by higher customer downgrades in the enterprise segment [4][20] - Gross margin for Q1 was 86%, at the high end of the target range [22] Business Line Data and Key Metrics Changes - Significant improvement in net new paid customers, with a total of 15,247 paid customers, adding 127 net new customers, the strongest quarterly acquisition in eight quarters [21] - The company is transitioning to a more strategic approach in enterprise relationships, focusing on comprehensive customer engagement and AI integration [5][6] Market Data and Key Metrics Changes - International revenue increased by 11% year-over-year, contributing 28% of total revenue [20] - The company is actively pursuing FedRAMP moderate authorization to expand its public sector presence, already serving over 700 entities [9] Company Strategy and Development Direction - The company is focused on three key priorities: demonstrating product-market fit for AI offerings, enhancing enterprise engagement to drive retention and expansion, and leveraging automation and AI within operations [17] - PagerDuty is evolving its pricing strategy to reduce friction and increase flexibility for customers [10] - The company is committed to improving sales and marketing execution to enhance overall top-line results [4][18] Management's Comments on Operating Environment and Future Outlook - Management acknowledged challenges in execution and customer engagement due to organizational transitions but expressed confidence in the path to GAAP profitability [19][18] - The company expects dollar-based net retention to remain between 103% and 105% throughout fiscal 2026 [20] - Management highlighted the importance of proactive customer engagement to mitigate churn and drive expansion [64] Other Important Information - The company achieved a 90% reduction in scope one and scope two carbon emissions against the FY23 baseline [16] - A new chief customer officer has been appointed to enhance post-sale enterprise engagement [6] Q&A Session Summary Question: Concerns about enterprise pressure and market hesitancy - Management indicated that execution issues were the primary concern, not market hesitancy, and noted improvements in new logo growth [34][36] Question: Guidance for revenue growth and precautions taken - Management described the guidance as prudent, reflecting organizational transitions and execution challenges in Q1 [42][44] Question: Adoption trends for new modules - Early adoption of generative AI solutions is promising, with strong customer interest and feedback [48][50] Question: Insights on enterprise churn - Elevated churn was noted in SMB, while enterprise faced downgrades due to mergers and macroeconomic caution [61][62] Question: Expectations for net retention rate - Management expects net retention to be in the range of 103% to 105%, with opportunities for expansion among existing customers [66] Question: Billings performance and indicators of business strength - Trailing twelve-month billings align closely with ARR, providing a clearer picture of business strength [71] Question: Visibility from large customers and multiproduct deals - Demand for multiproduct platforms remains strong, with confidence in executing transformative deals [103]

Investor Presentation Q1 2026 Period ended April 30, 2025 Safe Harbor This presentation contains forward-looking statements. All statements other than statements of historical fact contained in this presentation, are forward-looking statements, including but not limited to: statements regarding the future financial and operational performance and outlook, and strategies, objectives, opportunity, expectations and market positioning of PagerDuty, Inc. ("PagerDuty" or the "Company"). In some cases, you can ide ...

PagerDuty Announces First Quarter Fiscal 2026 Financial Results First quarter revenue increased 8% year over year to $120 million Annual Recurring Revenue ("ARR") grew 7% year over year to $496 million First quarter loss from operations was $10 million; non-GAAP operating income was $24 million SAN FRANCISCO – (BUSINESS WIRE) – May 29, 2025 – PagerDuty, Inc. (NYSE:PD), a leader in digital operations management, today announced financial results for the first quarter of fiscal 2026, ended April 30, 2025. "Wh ...