Summary of BILL Holdings (NYSE:BILL) 2025 Conference Call Company Overview - **Company**: BILL Holdings (NYSE:BILL) - **Event**: 2025 Conference Call - **Date**: December 03, 2025 Key Points Strategic Priorities - **Durable Growth**: The CFO emphasized the importance of driving durable growth through three main initiatives: 1. **AI Integration**: Utilizing AI to enhance customer experiences and modernize services [11][12] 2. **Supplier Payment Plus (SPP)**: Aiming to monetize a large Total Payment Volume (TPV) on the platform, with a focus on revenue growth [12] 3. **Embed Work**: Targeting specific customer segments and expanding channels like accountants to capture market opportunities [13] Cost Structure and Profitability - **Cost Refinement**: There are opportunities to optimize the cost structure to enhance profitability and shareholder value [14] - **Balancing Growth and Profitability**: The CFO highlighted the importance of revenue growth as a pathway to profitability, with a goal to achieve the Rule of 40 [19][20] Mid-Market Focus - **Reallocation of Resources**: The company is reallocating resources to focus on mid-market initiatives rather than smaller customers, which may lead to fluctuations in Net New Adds (NNA) in the short term [24][25] - **Customer Segmentation**: BILL is refining its target customer profile to focus on higher-end mid-market customers who require comprehensive services [31][36] Key Performance Indicators (KPIs) - **NNA and ARPU**: The company will monitor NNA and Average Revenue Per User (ARPU) as key metrics to gauge success in the mid-market transition [29][30] - **TPV and Revenue Growth**: The CFO expects to see increases in TPV and revenue per customer as the mid-market strategy unfolds [30][49] Pricing Strategy - **Modular Pricing**: BILL is introducing modular pricing to align the value provided with the price charged, allowing customers to pay for specific features as needed [51][53] - **Long-term Pricing Framework**: A comprehensive pricing strategy is being developed to ensure clarity and structure in pricing across the business [52][53] Take Rate and Emerging Portfolio - **Take Rate Growth**: The company reported a 0.3 basis point expansion in take rate, with expectations for continued growth driven by the emerging portfolio [55] - **Supplier Payment Plus (SPP)**: SPP is anticipated to contribute significantly to take rate growth in the following year [59] Embed Partnerships - **Partnerships with Major Players**: BILL has formed partnerships with companies like NetSuite and Paychex, which are expected to enhance market reach and customer acquisition [60][62] - **Revenue Sharing**: These partnerships include revenue-sharing models that simplify sales processes and reduce costs for BILL [62][63] Future Outlook - **Optimism for Growth**: The CFO expressed confidence in achieving growth targets and improving profitability through strategic initiatives and market focus [20][49] Additional Insights - **Customer Experience Improvements**: Efforts are underway to modernize the platform and reduce onboarding friction, which is expected to decrease churn rates [26] - **Market Conditions**: The company is not anticipating significant macroeconomic changes that could impact performance, focusing instead on internal execution and customer needs [43][44] This summary encapsulates the key insights and strategic directions discussed during the conference call, highlighting BILL Holdings' focus on growth, profitability, and market positioning.

Financial Data and Key Metrics Changes - Core revenue for Q1 2026 reached $358 million, representing a 14% year-over-year growth, hitting the top end of guidance [4][26] - Non-GAAP operating margin expanded to 17%, a significant increase due to a focus on profitability [5][28] - Non-GAAP operating income was $68 million, exceeding guidance by $10 million, driven by disciplined expense management [26][29] Business Line Data and Key Metrics Changes - BILL APAR revenue grew 10% year-over-year, with transaction revenue at $123 million, up 12% [26][28] - Subscription revenue increased by 6%, with 4,000 net new customers added during the quarter [27][28] - Spend and expense revenue totaled $157 million, reflecting a 19% growth year-over-year, with card payment volume increasing by 21% [28][29] Market Data and Key Metrics Changes - The company signed three new embedded partnerships with NetSuite, Paychex, and Acumatica, collectively serving nearly 1 million small and mid-sized customers [7][8] - The partnerships are expected to significantly enhance BILL's reach and support for SMBs, representing an estimated $1 trillion in annual payment volume [7][8] Company Strategy and Development Direction - The company is focused on intelligent automation and efficient operations to drive business results and expand platform value [4][5] - The Embed 2.0 strategy aims to reduce friction for partners and enhance customer engagement through integrated solutions [6][9] - The introduction of AI agents is set to transform financial workflows, making them more efficient and touchless [10][12] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to reshape financial operations for SMBs, emphasizing the importance of trust and customer relationships [5][6] - The company is building a more efficient organization, with a focus on aligning cost structures and streamlining operations for sustainable success [16][29] - Future guidance for Q2 2026 anticipates total revenue between $395-$405 million, reflecting a 12%-15% year-over-year growth [32][33] Other Important Information - The company has processed over $1 trillion in transaction volume and holds a rich dataset of verified financials, enhancing its competitive advantage [11][12] - A reduction in force of approximately 6% was executed, incurring $9 million in restructuring charges, aimed at improving profitability [29][30] Q&A Session Summary Question: Update on move-up market strategy and customer numbers - Management noted that the focus on mid-market has evolved into a deliberate strategy, with steady progress in acquiring larger customers, which typically have higher ARPU [36][37] Question: Discussion on AI and its monetization - Management highlighted the unique data set and expertise in financial operations, emphasizing the potential for AI agents to drive efficiency and create additional value for customers [38][39] Question: Clarification on the rule of 40 and its implications - Management stated that profitability is part of the company's DNA, and they are comfortable with the rule of 40 as a target for balancing growth and margin [44][45] Question: Insights on Embedded 2.0 initiative with NetSuite - Management explained that the partnership with NetSuite involves integrating payment functionalities into their ERP, with a revenue-sharing model to incentivize volume [50][53] Question: Update on invoice financing initiative - Management reported strong growth in the invoice financing program, which is part of the emerging ad valorem portfolio, with a focus on balancing growth and profitability [59][60]