IBEX (NasdaqGM:IBEX) Q4 2025 Earnings Call September 11, 2025 04:30 PM ET Company ParticipantsBob Dechant - CEOTaylor Greenwald - CFOMichael Darwal - Head of Investor RelationsConference Call ParticipantsDavid Koning - AnalystOperatorWelcome to the IBEX Fourth Quarter Full Year 2025 Earnings Conference Call. At this time, all participants are in a listen-only mode. After the speaker's presentation, there will be a question-and-answer session. To ask a question during the session, you will need to press *11 ...

Financial Data and Key Metrics Changes - Fiscal year 2025 revenue reached $558.3 million, a 10% increase from the previous year, with Q4 revenues rising 18% year-over-year to $147.1 million [7][12] - Adjusted EBITDA for FY 2025 was $72 million, up more than 10% from the prior year, with a record adjusted EPS of $2.75, reflecting a 31% increase [8][20] - Free cash flow for Q4 was $23 million, marking the strongest quarter ever, and total free cash flow for the year was $27 million [8][24] Business Line Data and Key Metrics Changes - Revenue growth was driven by retail and e-commerce (25% growth), health tech (19%), and travel, transportation, and logistics (10%) [12] - Digital and omnichannel services represented 82% of total revenue, up from 77% in the prior year, with a growth rate of 25% [12][18] - Offshore revenue grew 17% year-over-year, comprising 49% of total revenue, while onshore revenue increased 13% [12][18] Market Data and Key Metrics Changes - The fintech vertical's revenue share decreased to 10.6% from 13.7% year-over-year, while retail and e-commerce increased to 25.3% [17] - The company experienced growth in both onshore and offshore regions, with onshore revenue making up 24% of total revenue [18] Company Strategy and Development Direction - The company has transitioned to BPO 3.0, focusing on AI solutions to enhance customer experience and operational efficiency [6][10] - The strategy emphasizes a blend of culture, technology (WaveX), and analytics to outperform competitors and capture market share [4][5] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to continue outperforming the market, citing a strong balance sheet with zero net debt and robust free cash flow generation [9][10] - The company anticipates revenue for FY 2026 to be between $590 million and $610 million, with adjusted EBITDA expected to range from $75 million to $79 million [24] Other Important Information - The company has successfully entered the Indian market, marking a significant milestone in its expansion strategy [8] - Capital expenditures for FY 2025 were $18 million, up from $9 million in the prior year, driven by demand in high-margin regions [22] Q&A Session Summary Question: Insights on Q4 performance and any one-time impacts - Management confirmed that the growth in Q4 was sustainable and driven by market share gains and strong operational performance [30] Question: Commentary on the impact of Gen AI - Management indicated that while there are opportunities for automation, owning the entire customer journey is crucial, and the company is well-positioned to leverage AI solutions [35][36]