Core Insights - Firstsource Solutions Limited has been recognized as a Leader and Star Performer in the Everest Group Banking Operations – Services PEAK Matrix® Assessment 2025 and as a Leader in the NelsonHall NEAT 2025 evaluation for GenAI & Process Automation in Banking [1][2] Group 1: Recognition and Validation - The recognitions highlight Firstsource's capability to deliver regulated, outcome-oriented banking operations at scale, leveraging AI, automation, and deep domain expertise across various banking functions [2][6] - The Everest Group assessment attributes Firstsource's leadership to its comprehensive banking operations coverage, strong automation, AI, and workflow orchestration, along with sustained investments in platforms, data, and analytics [4][5] Group 2: Strategic Direction and Offerings - Firstsource is transitioning from labor-centric models to AI-native, outcome-driven operations, reinforcing its commitment to scale Gen AI and automation across banking workflows [3][7] - The company's UnBPO™ and BPaaS approaches, combined with agentic AI, are facilitating banks in moving from pilot projects to enterprise production, enhancing decision-making, compliance, and customer outcomes [4][5] Group 3: Market Position and Capabilities - Firstsource's capabilities in fraud management and onboarding, along with tools like AI Coach and QC Copilot, have contributed to its recognition as a Leader and Star Performer [6] - The company is positioned as a trusted partner for banks aiming to modernize operations with secure, production-grade AI and automation, addressing the pressures to reduce cost-to-serve and modernize legacy workflows [7]