Achieved record enterprise momentum in 2025, closing more million-dollar-plus deals than in 2023 and 2024 combined, driven by the shift toward cloud-based AI customer experience stacks. Attributed strong enterprise voice growth of 21% to rapid value realization, with the 2025 customer cohort already contributing 15% of total enterprise revenue. Positioned the Bandwidth Communications Cloud and Maestro software as essential orchestration layers that allow enterprises to manage shifting AI models across ...

Financial Data and Key Metrics Changes - In Q4 2025, total revenue increased by 12% year-over-year on an organic basis, excluding cyclical revenue from political campaign messaging [15][16] - For the full year 2025, total revenue reached $754 million, up 10% organically year-over-year, with a non-GAAP gross margin of 58% and adjusted EBITDA of $93 million [16][19] - Free cash flow for 2025 was $57 million, significantly exceeding the cumulative target of $125 million set for 2026 [7][19] Business Line Data and Key Metrics Changes - Voice segment achieved 11% year-over-year growth driven by increased usage and adoption of voice-based AI applications [15][16] - Messaging segment saw an organic growth of 12% year-over-year, primarily due to robust holiday messaging demand [15][16] - The enterprise voice customer category grew by 21% in 2025, supported by a record number of million-dollar-plus deals [16][17] Market Data and Key Metrics Changes - The company noted strong demand across both voice and messaging markets, with healthy execution contributing to confidence in future growth [8][18] - The political campaign contribution to revenue is expected to be approximately 2.5% of cloud communications revenue for 2026, with monitoring ongoing [32][34] Company Strategy and Development Direction - The company is focused on high-margin innovation, particularly in AI voice tools and orchestration software, which are seen as critical for future growth [6][9] - A share repurchase program of up to $80 million was authorized, reflecting confidence in the business model and cash generation capabilities [8][24] - The company aims for a 15%-20% revenue compound annual growth rate through 2026, with specific targets for gross margin, EBITDA margin, and free cash flow [7][19] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the upward trajectory of the business, despite market dynamics potentially impacting revenue growth [6][7] - The company anticipates continued growth in voice driven by AI applications and large deal activity, projecting a total revenue growth of approximately 16% year-over-year for 2026 [18][19] - Management highlighted the importance of customer relationships and the durability of the business model, with a customer retention rate above 99% [20][21] Other Important Information - The number of third-party conversational AI developers building on the company's platform has quadrupled over the past six months, indicating strong momentum [13] - The company is positioned at the intersection of enterprise communications and AI, with a robust infrastructure to support future innovations [14][26] Q&A Session Summary Question: Insights on Enterprise Voice segment growth - Management acknowledged a slight tick down in Q4 growth rates but expressed optimism for continued healthy growth in 2026 driven by large deals [30] Question: Political contribution to revenue - Management indicated that political campaign contributions are expected to be around 2.5% of cloud communications revenue for 2026, with ongoing monitoring [32][34] Question: Dynamics between cloud communication growth and total revenue growth - Management explained the difference is due to carrier messaging surcharges, which are expected to increase due to recent price hikes from carriers [38][43] Question: Competitive landscape with Twilio - Management noted that recent customer wins were not influenced by Twilio, highlighting competitive advantages over other carriers [46][47] Question: Details on the insurance example and Google AI integration - Management elaborated on the integration of Google AI within a complex Cisco environment, emphasizing the value of their orchestration platform [51] Question: AI's impact on the business and competitive moats - Management described AI as a significant tailwind for the business, with strong infrastructure and customer relationships serving as competitive advantages [53][54] Question: Pipeline for voice AI and its revenue impact - Management indicated that 2026 is expected to be a pivotal year for AI adoption in voice, with significant revenue implications [58][59] Question: Composition of million-dollar-plus deals - Management confirmed that the number of million-dollar-plus deals in 2025 exceeded previous years, driven by an expanded product portfolio and customer demand for AI integration [60][61]

Bandwidth (NasdaqGS:BAND) Q4 2025 Earnings call February 19, 2026 08:00 AM ET Company ParticipantsArjun Bhatia - Co-Group Head for Technology, Media, and CommunicationsDaryl Raiford - CFODavid Morken - Chairman and CEOJohn Bell - Chief Product OfficerPatrick Walravens - Managing Director and Director of Technology ResearchSarah Walas - VP of Investor RelationsConference Call ParticipantsErik Suppiger - Senior Research AnalystJoshua Reilly - Senior Research AnalystOperatorGood day, and welcome to the Bandwid ...

Financial Data and Key Metrics Changes - Revenue for the second quarter of 2025 was $180 million, representing a 9% year-over-year increase, with adjusted EBITDA of $22 million, exceeding expectations [4][17] - Over the last twelve months, revenue grew by 15%, EBITDA by 36%, and free cash flow by 26% [5] - Non-GAAP gross profit reached $79 million, marking an 11% year-over-year increase, with non-GAAP gross margin improving to 58% [17][18] - Free cash flow was reported at $26 million, representing a 19% margin [18] Business Line Data and Key Metrics Changes - Cloud communications revenue was $136 million, an 8% year-over-year increase on a normalized basis [17] - Enterprise voice revenue grew by 29% year-over-year, driven by demand from existing customers and new migrations to the cloud [18] - Global voice plans, the largest customer category, saw a 7% revenue growth year-over-year, the highest growth rate since 2021 [18] - Programmable messaging achieved a normalized 7% year-over-year growth [18] Market Data and Key Metrics Changes - The net retention rate for the first quarter was 112%, with customer name retention above 99% [19] - Average annual revenue per customer reached a record of $230,000, or $216,000 when excluding political campaign revenue [19] Company Strategy and Development Direction - The company is focused on executing a clear strategy that prioritizes business execution, scaling global enterprise business, and accelerating AI voice innovation [15][21] - Bandwidth aims to be the essential platform for the AI voice revolution, integrating AI into customer experience call flows [6][12] - The company is expanding its customer base in regulated sectors, emphasizing compliance, security, and performance [12] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the second half of 2025, projecting continued acceleration in growth and reaffirming full-year guidance [20][21] - The demand for mission-critical enterprise communications is described as durable, with AI integration expected to enhance customer experiences [5][16] - Management highlighted the importance of the Maestro platform in driving higher revenue per customer and deeper integration [12][16] Other Important Information - The company reported a strong performance in the first half of 2025, with record high non-GAAP gross margins, EBITDA, and operating cash flows [20][21] - The AI strategy is seen as a significant growth driver, with potential revenue generation from AI-powered calls expected to be three to four times that of standard voice calls [11][41] Q&A Session Summary Question: Outlook on AI use cases for customer support - Management affirmed that the AI use case thesis is manifesting, with Maestro being critical to enterprise wins, and expects second-half acceleration in growth [24][26] Question: Average revenue per customer growth drivers - Management noted that the adoption of Maestro services is contributing to the uptick in average revenue per customer [29][30] Question: Pace of integrations into the Maestro platform - Management indicated a standard adoption pattern, with customers starting with fixed platforms and gradually adding more services [36] Question: AI potential per call and realization - Management clarified that the potential for AI interactions to generate three to four times the revenue is being realized in real-time, driven by increased usage [40][41] Question: Messaging business performance and competitive differentiation - Management reported 7% growth in commercial messaging, focusing on large enterprises and profitability, while targeting messaging formats like RCS and RBM [47] Question: Global Voice Plan segment growth drivers - Management highlighted that the growth in Global Voice Plans was driven by new use cases and AI voice, with a significant increase in customer demand [52][54]