Bloomingdale's Outlet(奥特莱斯)

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Macy’s (NYSE:M) 2025 Conference Transcript
2025-10-08 13:12
Summary of Macy's, Inc. Conference Call Company Overview - **Company**: Macy's, Inc. - **Key Executives**: Tom Edwards (Chief Operating Officer and Chief Financial Officer) Key Points and Arguments Bold New Chapter Strategy - Macy's is undergoing a transformation through the "bold new chapter" strategy, focusing on strengthening the Macy's nameplate and modernizing operations [1][2] - The strategy includes three main elements: 1. **Strengthening the Macy's Nameplate**: Reinvestment in staffing and merchandising, exemplified by the "Reimagine 125" initiative [4][5] 2. **Accelerating Luxury Business**: Bloomingdale's has seen four consecutive quarters of comp growth, with plans to expand its footprint [5][16] 3. **End-to-End Modernization**: Simplifying supply chain and back-office functions to drive efficiencies and improve customer service [6][7] Financial Performance - Q2 results showed significant growth, with the best performance in 12 quarters, including increased comps for Macy's and Bloomingdale's [3][29] - Adjusted EBITDA and top-line growth exceeded expectations, with Bloomingdale's growing almost 6% comp and Bluemercury around 2% [3][4] - The company is focused on maintaining a strong balance sheet, with no debt maturities until 2030 and a consistent dividend of approximately $50 million per quarter [30][31] Consumer Insights - The consumer has shown resilience despite macroeconomic challenges, with higher-end and middle-tier consumers performing better than lower-tier [8][9] - Macy's is prepared for a more selective consumer in the second half of the year, with clean inventories and a focus on new products [9][10] - The company has embedded a tariff impact of 40 to 60 basis points into its guidance, but has not seen significant consumer impact yet [10][11] Digital and Physical Presence - Macy's operates approximately 500 stores, with plans to reduce the fleet to around 350 by closing underperforming locations [15][16] - Digital presence is critical, with recent website revamps and investments in digital capabilities to enhance customer engagement [15][16] - The loyalty program is integrated with data analytics to better understand consumer preferences and improve communication [19][20] Private Label and Brand Strategy - Private label brands are seen as a growth opportunity, with historical margins being higher due to direct partnerships [21][22] - The company aims to fill market gaps with new private label offerings across all brands [21][22] Competitive Environment - The competitive landscape is evolving, with a focus on customer-led strategies rather than operationally led [26][27] - High net promoter scores indicate improved customer satisfaction and service quality [27][28] Future Outlook - The company anticipates continued growth, with a focus on customer service, brand expansion, and operational efficiencies [46] - Revenue growth is expected to be in the low single-digit range, with mid-single-digit EBITDA growth over the long term [46] AI and Technology Integration - AI is viewed as a significant asset for enhancing personalization, demand planning, and inventory management [35][36] - The company is in the early stages of integrating AI into various operational areas to improve efficiency and customer service [35][36] Additional Important Insights - The emphasis on hospitality and customer service is a key differentiator for Macy's, with investments in staffing and training to enhance the shopping experience [28][37] - The company is leveraging its scale and multi-channel approach to respond effectively to consumer needs and market trends [24][25] This summary encapsulates the critical insights and strategic directions discussed during the conference call, highlighting Macy's commitment to transformation and growth in a competitive retail environment.