American Express reported record third-quarter 2025 results on Friday, driven by the spending power and loyalty of younger affluent consumers. Chief Executive Steve Squeri hailed millennial and Gen Z Platinum members as “very comfortable paying for its exceptional value and highly engaged in the product,” underscoring the company’s successful push to attract a new generation of premium customers.​​ The company posted net income of $2.9 billion, reflecting a 16% increase over the prior year. Earnings per sh ...

Financial Data and Key Metrics Changes - The company reported a strong quarter with revenues increasing by 11% year over year to a record $18.4 billion and earnings per share (EPS) rising by 19% to $4.14 [4][12] - Card member spending accelerated to 9% or 8% on an FX-adjusted basis, with notable growth in retail spending and a rebound in travel [4][12] - Full-year revenue growth guidance has been raised to 9% to 10%, with EPS expected between $15.20 and $15.50 [4][21] Business Line Data and Key Metrics Changes - Annual card fees are approaching $10 billion, growing at double digits for 29 consecutive quarters [12] - Total spend was up 8.5% FX-adjusted, driven by strong retail spending up 12% and a rebound in travel and entertainment (T&E) [12][13] - Premium T&E bookings showed good momentum, with spending on front-of-cabin airline tickets up 14% [13] Market Data and Key Metrics Changes - International spend increased by 13% FX-adjusted, with three of the top five countries growing by 18% or more [14] - Millennials and Gen Z now account for 36% of total spend, matching the share of Gen X [14] - The company acquired 3.2 million new cards in the quarter, with over 70% of new accounts being fee-paying products [15] Company Strategy and Development Direction - The company continues to invest in refreshing its product offerings, with over 200 refreshes across its portfolio since 2019 [5][6] - The recent launch of the refreshed U.S. Consumer Platinum Card and Business Platinum Card aims to enhance customer engagement and drive growth [4][10] - The strategy focuses on understanding customer needs and enhancing value propositions with compelling benefits and services [6][8] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in sustaining growth through the powerful membership platform and expanding digital capabilities [11][21] - The company noted a stable macroeconomic environment and a positive outlook for the holiday season based on strong retail spending [26][27] - Delinquency rates remain low, and credit performance is stable, indicating a healthy consumer base [57][59] Other Important Information - The company returned $2.9 billion of capital to shareholders, including $0.6 billion in dividends and $2.3 billion in share repurchases [21] - The company expects a step-up in costs related to the Platinum Card refresh, but remains committed to achieving mid-teens EPS growth [32][34] Q&A Session Summary Question: Insights on the path forward and potential improvements in customer spending - Management noted a recent acceleration in billings and expressed optimism about maintaining this momentum, particularly in retail and travel spending [25][26] Question: Financial impact of the Platinum Card refresh - The refresh is expected to have a delayed impact on card fees, with costs rising in the short term but aiming for mid-teens EPS growth in the long term [31][34] Question: Strength of demand for consumer versus business products - The company reported strong demand for both consumer and business products, with notable growth in premium offerings [36] Question: Insights on small and medium enterprises (SME) growth - Management indicated good acquisition trends in the SME segment and expressed confidence in stabilizing growth moving forward [38][40] Question: Performance of the Platinum Card refresh and competitive takeaways - It is too early to determine the competitive impact of the refresh, but initial results show strong upgrades and new card acquisitions [42][43] Question: Marketing spend strategy - The company plans to continue investing in marketing while ensuring efficiency and effectiveness in spending [61][63] Question: Consumer health and impact of government shutdown - Management reported stable consumer health metrics and no significant impact from the government shutdown at this time [57][58]