Core Insights - CallTower has integrated CT Unite CRM Integration and CallTower Analytics into the Webex by Cisco® platform, enhancing communication and productivity for users [1][4] - The CT Unite CRM Integration allows users to manage calls and access customer data directly within their CRM systems, improving workflow efficiency and customer experience [2] - CallTower Analytics provides organizations with detailed reporting and dashboards, enabling them to transform call data into actionable insights for better decision-making [3][4] Company Overview - CallTower is a leader in cloud-based unified communications and contact center solutions, established in 2002, and focuses on transforming global communication [5] - The company offers a range of advanced technologies, including Microsoft® Teams, Webex by Cisco®, and AI-powered contact center solutions, tailored to meet enterprise needs [5] - In 2025, CallTower acquired Inoria, enhancing its CCaaS and CX capabilities through personalized optimization and advanced analytics [6]