ChatGPT Advanced Voice Mode isn’t interrupting just you. Interruptions, and turn-taking in general, are unsolved problems for all Voice AI agents. Nobody likes being cut short – and people have much less patience for machines than they do for other humans. Turn-taking failures take many forms (e.g., the agent interrupts the user, the agent mistakes a cough for an interruption), and all of them lead to users immediately hanging up the phone. In this talk, we use human conversation as a framework for understa ...