Financial Data and Key Metrics Changes - Total revenue for the second quarter grew by 9.3% to $2.8 billion, with an organic growth rate of 8.6% [4][6] - Operating income increased to $655.7 million, reflecting a 10.9% growth year-over-year [4][11] - Diluted EPS rose by 11% to $1.21 compared to the previous year [5][12] - Gross margin as a percentage of revenue was 50.4%, a 60 basis point increase from the prior year [4][11] Business Line Data and Key Metrics Changes - Organic growth by business segments: - Uniform Rental and Facility Services: 7.8% - First Aid and Safety Services: 14.1% - Fire Protection Services: 11.5% - Uniform Direct Sale: 2% [7][8] - Gross margin percentages by business: - Uniform Rental and Facility Services: 49.8% - First Aid and Safety Services: 57.7% - Fire Protection Services: 48.2% - Uniform Direct Sale: 41.9% [8] Market Data and Key Metrics Changes - The company continues to experience strong demand in key verticals such as healthcare, hospitality, education, and state and local governments, which are showing positive employment trends [24][25] - Retention rates are at all-time highs, indicating strong customer loyalty and satisfaction [7][43] Company Strategy and Development Direction - The company is focused on leveraging investments to sustain positive momentum and deliver exceptional customer service [15] - Strategic acquisitions are part of the growth strategy, with $85.6 million spent on acquisitions in the second quarter [12][65] - The company aims to grow in multiples of job growth and GDP, emphasizing its ability to thrive in various economic conditions [9][24] Management's Comments on Operating Environment and Future Outlook - Management acknowledges the current economic uncertainty but remains optimistic about the company's ability to grow due to its strong value proposition [70] - The company has raised its Fiscal 2026 financial guidance, expecting revenue between $11.15 billion and $11.22 billion, reflecting a growth rate of 7.8% to 8.5% [6][71] Other Important Information - Free cash flow for the second quarter was $425 million, an increase of 23.8% over the prior year [12] - The company has returned $1.24 billion in capital to shareholders through dividends and share buybacks in the first six months of Fiscal 2026 [12][13] Q&A Session Summary Question: Changes in employment levels across customer base - Management noted that while there are pressures in the labor market, their targeted verticals like healthcare and education are performing well, and they do not rely solely on job growth for their business [24][25] Question: Downturn playbook for maintaining growth - The company has multiple growth levers, including new business acquisition and cross-selling to existing customers, which provide flexibility during downturns [30][31] Question: Year-over-year add stops and acquisition impact - Current customer growth is stable and slightly positive, with acquisitions contributing about 70 basis points to growth in the second quarter [37][38] Question: Retention rates in uncertain economic times - High retention rates are attributed to strong execution and value provided to customers, supported by a robust company culture [42][43] Question: Sourcing costs and tariffs - The company is managing sourcing costs effectively and has not seen significant deviations from expected tariff impacts [51][52] Question: Competitive environment and pricing strategy - The company focuses on providing value rather than solely adjusting prices, maintaining a competitive edge through service quality [60][91] Question: Technology initiatives and their returns - Investments in technology, including AI, are ongoing, with expectations of future benefits in efficiency and service delivery [85][86] Question: Growth in verticals and dispensers - Healthcare is the largest vertical, representing about 8% of total revenue, with all targeted verticals growing faster than the overall company [105][106]

Financial Data and Key Metrics Changes - Total revenue for the second quarter grew by 9.3% to $2.8 billion, with an organic growth rate of 8.6% [4][6] - Gross margin as a percentage of revenue increased to 50.4%, a 60 basis point increase from the prior year [4][5] - Operating income rose to $655.7 million, reflecting a 10.9% increase year-over-year [4][11] - Diluted EPS increased by 11% to $1.21 compared to the prior year [5][12] - Free cash flow for the quarter was $425 million, a 23.8% increase over the prior year [12] Business Line Data and Key Metrics Changes - Organic growth by business segments: - Uniform rental facility services: 7.8% - First aid and safety services: 14.1% - Fire protection services: 11.5% - Uniform direct sale: 2% [7][8] - Gross margin percentages by business: - Uniform rental facility services: 49.8% - First aid and safety services: 57.7% - Fire protection services: 48.2% - Uniform direct sale: 41.9% [8] Market Data and Key Metrics Changes - The company continues to see strong growth in key verticals such as healthcare, hospitality, education, and state and local governments, with retention rates at all-time highs [9][10] - The services providing sector shows growth, while the goods producing sector is underperforming [25] Company Strategy and Development Direction - The company is focused on leveraging investments to sustain positive momentum and deliver exceptional customer service [15] - The strategy includes expanding offerings and superior service to strengthen relationships with existing customers [7] - The company aims for mid to high single-digit organic growth, with a focus on cross-selling and new business opportunities [30][31] Management's Comments on Operating Environment and Future Outlook - Management acknowledges the uncertain economic environment but emphasizes the company's ability to grow regardless of employment trends [24][70] - The company raised its Fiscal 2026 financial guidance, expecting revenue between $11.15 billion and $11.22 billion, and diluted EPS between $4.81 and $4.88 [6][71] - Management remains optimistic about the future, citing strong execution and a commitment to customer needs [15][70] Other Important Information - The company returned $1.24 billion in capital to shareholders through dividends and share buybacks in the first six months of Fiscal 2026 [12][13] - The company is actively engaged in M&A, with a focus on tuck-in acquisitions and geographic expansion [65][66] Q&A Session Summary Question: Changes in employment levels across customer base - Management noted that while there are job losses in white-collar sectors, key verticals like healthcare and hospitality remain positive, allowing the company to grow [24][25] Question: Downturn playbook for maintaining growth - Management highlighted the flexibility in their service offerings and the importance of cross-selling to existing customers as key strategies to maintain growth during downturns [30][31] Question: Year-over-year ad stops and acquisition impact - Management indicated that growth from current customers is stable and slightly positive, with acquisitions contributing about 70 basis points to growth in the second quarter [37][38] Question: Retention rates and pricing strategy - Management attributed high retention rates to strong execution and value provided to customers, emphasizing a long-term approach to pricing rather than short-term adjustments [42][90] Question: Competitive environment and pricing realization - Management acknowledged the competitive landscape but emphasized their focus on signing new customers and providing value rather than competing solely on price [61][62] Question: Technology initiatives and returns on investments - Management confirmed ongoing investments in technology, including AI, and noted positive impacts on cost and efficiency [85][86] Question: Sourcing costs and tariffs - Management stated that while tariffs have impacted costs, their supply chain flexibility allows them to mitigate these effects [51][52] Question: Timing of ERP implementation costs - Management indicated that while there are current costs associated with ERP implementation, they expect more costs in the future but view it as a valuable long-term investment [80][82]