Core Insights - nCino, Inc. has announced that Eastern Bank is expanding its loan origination and operations platform by integrating nCino's Consumer Banking and Mortgage solutions with its existing Commercial Banking Solution, creating a unified lending ecosystem [1][2] Company Overview - nCino is a leading provider of intelligent banking solutions, helping financial institutions digitize and streamline business processes to enhance efficiency and customer experience [4] - The company serves over 2,700 customers globally, including community banks, credit unions, and large financial entities, by offering a platform that integrates AI and actionable insights [4] Eastern Bank Overview - Eastern Bank, founded in 1818, is the leading local bank in Greater Boston with approximately $25.5 billion in assets as of September 30, 2025 [5] - The bank provides a comprehensive range of banking and wealth management solutions, including its Cambridge Trust Wealth Management division, which manages $9.2 billion in assets [5] - Eastern Bank has a strong commitment to community support, having contributed over $240 million in charitable giving since 1994 [5] Strategic Initiatives - By connecting various platforms and customer data, Eastern Bank aims to improve customer convenience and reduce friction in the loan application process [2] - The project will also involve Alloy, a partner that enhances fraud and identity decision-making capabilities across the bank's lending products [2] - Zennify, a consulting partner specializing in data, AI, and customer experience, will assist in implementing the Consumer Banking and Mortgage solutions [2] Executive Insights - Eastern Bank's CIO, Donald Westermann, highlighted the positive impact of nCino's solutions on their commercial business, leading to faster processing and improved customer satisfaction, which justified the expansion into Consumer and Mortgage solutions [3] - nCino's Executive Vice President of Global Revenue, Paul Clarkson, noted that banks often seek to replicate the positive experiences gained from nCino's solutions across different areas of their operations [3]