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Cracker Barrel Reinforces Focus on Food and Guest Experience with Leadership and Organizational Structure Changes
Prnewswire· 2025-10-02 21:01
Core Insights - Cracker Barrel Old Country Store, Inc. announced leadership and organizational structure enhancements to improve focus on food quality and guest experiences [1][2] - The changes aim to streamline the leadership team and reduce organizational layers, enhancing operational efficiency [1][2] Leadership Changes - Doug Hisel has been promoted to Senior Vice President of Store Operations, overseeing Field Operations and Operations Services, bringing 18 years of experience with the company [5] - Thomas Yun rejoined as Vice President of Menu Strategy & Innovation, responsible for successful menu introductions and maintaining classic favorites [5] - Heather Hager and Heather Gammon are expanding their roles to absorb responsibilities from Laura Daily, who has retired [5] Strategic Direction - The company is ending its engagement with Prophet, a consultancy that assisted with previous brand refresh initiatives, indicating a shift in strategic direction [2] - The leadership changes are part of a broader strategy to prepare for a memorable holiday season and ongoing improvements to honor the brand's legacy [2]