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Cracker Barrel CEO claims disastrous logo change was ‘not ideological' — but for the sake of highway billboards
New York Post· 2025-10-21 19:00
Core Viewpoint - Cracker Barrel's recent logo change, which faced significant backlash, was defended by CEO Julie Felss Masino as a move for highway visibility rather than a political statement [1][2][3] Company Performance - Cracker Barrel's stock fell nearly 10% following the logo change and is down approximately 30% for the year, resulting in a market capitalization of about $825 million [7] - The company's fourth-quarter revenue decreased nearly 3% year-over-year to $868 million, with traffic dropping 8% in the weeks after the rebranding [14] Customer Reaction - The logo change led to a loss of about half a percentage point of market share among Republican diners, causing the chain to drop from the fastest-growing breakfast chain to last place behind competitors like Waffle House, IHOP, and Denny's [8] - Loyal customers expressed their dissatisfaction online, and former President Donald Trump publicly urged the brand to revert to its original logo [4][16] Strategic Initiatives - The logo redesign was part of a broader $700 million rebranding plan aimed at attracting younger diners, which included modern store remodels and a marketing overhaul [3] - Despite the setback from the logo controversy, the company plans to continue its transformation strategy, which includes menu upgrades, operational improvements, and digital investments [13][15] Leadership and Investor Relations - CEO Masino has faced criticism from activist investor Sardar Biglari, who has accused the company of poor capital allocation and mismanagement, using the logo incident to question her leadership [9][11] - Masino acknowledged the strong emotional connection customers have with the brand's nostalgic imagery and committed to embracing this aspect moving forward [8]