ExlService Holdings Inc. Fourth Quarter & Full Year 2025 financial results February 24, 2026 Safe harbor Forward-looking statements This presentation contains forward-looking statements within the meaning of the United States Private Securities Litigation Reform Act of 1995. You should not place undue reliance on those statements because they are subject to numerous uncertainties and factors relating to EXL's operations and business environment, all of which are difficult to predict and many of which are be ...

Financial Data and Key Metrics Changes - The company reported total revenues of $1,215,000,000 for Q1 2025, representing an 8.3% year-over-year increase in constant currency, exceeding guidance expectations [7][20] - Adjusted EPS grew by 16% year-over-year, reaching $0.84, which is above the high end of the guidance range [8][24] - Gross margin expanded by 30 basis points year-over-year to 35.3%, driven by operating leverage and cost discipline [23][24] - Operating cash flow improved to $40,000,000 from a $26,000,000 outflow in the prior year [24] Business Line Data and Key Metrics Changes - Data Tech and AI services accounted for 48% of total revenue, amounting to $582,000,000, reflecting an 11% increase year-over-year [22] - Digital operations revenue was $633,000,000, up 4% year-over-year, representing 52% of total revenue [22] - Revenue from priority accounts grew approximately 6% year-over-year, representing 62% of total revenue, with high-tech and manufacturing leading at 11% growth [23] Market Data and Key Metrics Changes - The pipeline for large deals increased by over 80% year-over-year, indicating strong long-term demand despite current uncertainties [17][42] - The company noted delays in large deals primarily in manufacturing, consumer goods, and high-tech hardware sectors due to supply chain and tariff-related uncertainties [9][40] Company Strategy and Development Direction - The company is focused on execution, innovation, and deepening client relationships, aiming to gain market share and build a stronger business [11][19] - The three plus one execution framework introduced in 2024 emphasizes partnerships, Data Tech AI, simplification, and establishing Genpact as a leader in AI-led transformation [11][12] - The company is taking a conservative approach to guidance, reflecting increased uncertainty in certain industries and a measured outlook for digital operations and Data Tech AI [17][28] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's strategy and highlighted a strong pipeline, despite acknowledging a changing operating environment [18][19] - The company is not seeing any deal cancellations but is experiencing delays, particularly in large deals that are crucial for revenue growth [38][52] - Management remains optimistic about the demand for their solutions and the potential for productivity gains through AI [41][72] Other Important Information - The company returned $93,000,000 to shareholders in Q1 through share repurchases and dividends [25] - The guidance for full-year net revenue has been adjusted to a range of $4,862,000,000 to $5,005,000,000, reflecting a growth of 2% to 5% [29][30] Q&A Session Summary Question: Growth and revised outlook in digital operations - The reduction in digital operations outlook is primarily due to delays in large deals, which are expected to impact the second half of the year [35][37] Question: Risk of deal cancellations - Management does not foresee any risk of cancellations as discussions are ongoing and deals remain active [42] Question: Pricing pressure on delayed deals - There is no indication of pricing pressure; the delays are purely timing-related [50][52] Question: Impact of existing customer deals on second quarter - The company feels confident about the second quarter, with a conservative outlook reflecting uncertainty rather than weakness in existing customer deals [67] Question: AI-driven productivity savings in deals - The company typically promises productivity improvements of 30% to 45% over the term of large deals, leveraging various AI solutions [71][72]

Financial Data and Key Metrics Changes - The company reported total revenues of $1,215 million in Q1 2025, an increase of 8.3% year over year in constant currency, exceeding guidance [7][20] - Adjusted EPS grew 16% year over year, reaching $0.84, which is above the high end of the guidance range [8][24] - Gross margin expanded by 30 basis points year over year to 35.3%, driven by operating leverage and cost discipline [23][24] - Operating cash flow improved to $40 million from a $26 million outflow in the prior year [24] Business Line Data and Key Metrics Changes - Data Tech and AI services represented 48% of total revenue, amounting to $582 million, reflecting an 11% increase year over year [22] - Digital operations revenue was $633 million, up 4% year over year, accounting for 52% of total revenue [22] - Revenue from priority accounts grew approximately 6% over the prior year, representing 62% of total revenue [23] Market Data and Key Metrics Changes - The pipeline for large deals is at record levels, up more than 80% year over year, indicating strong long-term demand [16][41] - Win rates for the quarter were 40%, with sole source deals accounting for approximately 54% of total bookings, up from 35% in the prior year [21] Company Strategy and Development Direction - The company is focused on execution and innovation, deepening client relationships, and gaining market share [10][18] - The three plus one execution framework introduced in 2024 emphasizes partnerships, Data Tech AI, simplification, and establishing Genpact as a leader in AI-led transformation [10][11] - The company is taking a conservative approach to guidance due to increased uncertainty in certain industries driven by changes in global trade [15][26] Management's Comments on Operating Environment and Future Outlook - Management noted a softening macro environment but emphasized the strength of execution and the unutilized nature of the business [8][9] - The outlook for the year has been adjusted to reflect delayed decision-making in select end markets, particularly those impacted by global trade dynamics [20][26] - Despite the challenges, management remains confident in the strategy and the strength of the pipeline [17][18] Other Important Information - The company signed two large deals in Q1, with over 80% of associated revenue accounted for as unutilized Data Tech AI revenue [8] - The company is committed to returning at least 50% of cash flow to investors through share repurchases and dividends [30] Q&A Session Summary Question: Growth and revised outlook in digital operations - Management confirmed that the reduction in digital operations is primarily driven by delays in large deals, which are still in active dialogue and have not been canceled [36][40] Question: Pricing pressure on delayed deals - Management stated there is no pricing pressure on the delayed deals, attributing the situation to timing rather than competitive factors [48][50] Question: Types of deals affected by delays - The delayed deals are primarily in supply chain and are significant in nature, with a focus on both cost takeout and productivity improvements [55][56] Question: Outlook for Data Tech AI customer end markets - Management indicated a strong performance in Data Tech AI, with a record pipeline and a conservative approach to shorter cycle retail deals [60][61] Question: Impact of existing customers on second quarter growth - Management expressed confidence in second quarter growth, emphasizing a conservative outlook due to uncertainty rather than weakness in existing customer deals [65][66] Question: AI-driven productivity savings in large deals - Management highlighted that large deals typically promise productivity improvements of 30% to 45% over five to seven years, leveraging various AI solutions [68]