Core Viewpoint - The European Commission has initiated a formal investigation into SAP's practices in the maintenance and support services market for its on-premises ERP software, focusing on potential limitations to competition, particularly from third-party providers [1][5]. Group 1: Investigation Focus - The inquiry will assess whether SAP's terms and practices restrict competition by requiring customers to obtain maintenance and support exclusively from SAP for on-premises ERP deployments [2][5]. - The investigation will explore if SAP imposes restrictions on customers regarding the termination of maintenance contracts for unused licenses and whether it automatically extends license terms to control contract termination timing [3][6]. Group 2: Market Impact - The European Commission is concerned that SAP's practices may limit competition in the aftermarket, resulting in fewer choices and higher costs for European customers [5]. - There are concerns that SAP's practices may exploit customers, potentially leading to unfair trading conditions [6]. Group 3: Potential Outcomes - SAP has the option to submit commitments to address the issues raised during the investigation [6].