President Marty St. George said fourth-quarter unit revenue (RASM) increased 0.2% year over year, finishing more than two points above the guidance midpoint. He attributed the outperformance primarily to demand strength and revenue streams such as loyalty and ancillary products, adding that early first-quarter booking trends have carried forward.Geraghty also pointed to customer satisfaction gains, including an 8-point increase in Net Promoter Score (NPS) in 2025 and a 17-point gain since early 2024, when J ...

Financial Data and Key Metrics Changes - The company reported a year-over-year increase in RASM of 1.3%, which was within initial guidance, while ASMs decreased by 4.3% year-over-year [15][22] - The company ended the quarter with a strong liquidity position, representing 42% of trailing twelve-month revenue, the strongest liquidity ratio in the industry [12][30] - CASM ex-fuel grew by 8.3% year-over-year, better than the initial guidance midpoint of 9% [34][35] Business Line Data and Key Metrics Changes - The premium segment performed exceptionally well, with premium RASM, including Mint and Even More, outperforming core RASM by high single digits [18][19] - Loyalty revenues grew by 9%, supported by new partnerships and the launch of a premium co-branded credit card [19][20] - The international flying segment showed stronger performance, with Transatlantic RASM up 28% year-over-year [16] Market Data and Key Metrics Changes - The Northeast market experienced a slowdown in demand, impacting bookings more than other regions [49][50] - Domestic markets showed weakness, while international markets, particularly in Latin America, performed relatively better [16][22] - The company observed a wider spread between peak and trough unit revenues, with peak RASM up high single digits and off-peak RASM declining double digits year-over-year [22] Company Strategy and Development Direction - The company is committed to its long-term strategy, Jet Forward, which aims to drive transformational change and achieve breakeven operating profitability [9][10] - The company is adjusting capacity to better match supply with demand, having made significant capacity cuts in response to changing booking patterns [10][14] - The focus remains on enhancing customer loyalty and brand strength, with initiatives under Jet Forward showing early signs of success [19][26] Management's Comments on Operating Environment and Future Outlook - Management noted that the current macroeconomic environment remains unpredictable, leading to a cautious approach in reaffirming full-year guidance [6][7] - The company is leveraging past experiences from the 2008 financial crisis and the COVID-19 pandemic to navigate current challenges [7][10] - Management expressed optimism about the resilience of the premium segment and loyalty program, which are expected to provide stability amid economic uncertainty [24][26] Other Important Information - The company has deferred $3 billion in capital expenditures, pushing out A321neo deliveries to the 2030s to focus on returning to profitability [12][30] - The company is actively exploring adjustments to its fleet plan to preserve cash and enhance operational flexibility [32][33] Q&A Session Summary Question: When did the change in booking patterns start and what adjustments were made? - Management noted that booking slowdowns were observed in January, leading to aggressive capacity cuts in February and March [43][45] Question: Is the slowdown in demand specific to certain geographies? - Management indicated that the Northeast region is experiencing a more pronounced slowdown compared to other areas, impacting capacity strategy [49][50] Question: Can you provide a range for second-half capacity outcomes? - Management refrained from providing specific guidance but indicated that capacity would be measurably down from initial expectations [55][56] Question: What benefits are expected from the domestic partnership? - Management highlighted that the partnership would enhance network opportunities for TrueBlue points, improving customer utility [58][59] Question: What is the status of the Pratt and Whitney compensation situation? - Management reported that there are currently 10 aircraft on the ground, with improvements noted in operational performance, but compensation discussions remain fluid [78][81] Question: Will there be new market entries this year? - Management confirmed that multiple new routes are expected to be announced later in the year [83] Question: What is the outlook for the spread between premium and core RASM? - Management expects continued growth in premium RASM, with hopes that core RASM will also improve, maintaining the spread [87][88] Question: How is VFR demand performing in Latin America? - Management reported that VFR traffic remains stable, with no significant drops observed in key markets [93]

Financial Data and Key Metrics Changes - The company reported a year-over-year increase in RASM of 1.3%, meeting initial guidance, while ASMs decreased by 4.3% year-over-year [17][24] - The company ended the quarter with total liquidity of $3.9 billion, representing 42% of trailing twelve-month revenue, the strongest liquidity ratio in the industry [13][31] - CASM ex-fuel grew by 8.3% year-over-year, better than the initial guidance midpoint of 9% [36] Business Line Data and Key Metrics Changes - The premium segment performed exceptionally well, with premium RASM, including Mint and Even More, outperforming core RASM by high single digits [20] - Loyalty revenues grew by 9%, supported by new partnerships and the launch of a premium co-branded credit card [21] - Transatlantic RASM increased by 28% year-over-year, benefiting from seasonal optimization, while Latin markets also showed mid-single-digit unit revenue growth [18][19] Market Data and Key Metrics Changes - Domestic markets showed weakness, particularly in off-peak days, while international flying delivered stronger performance [16][24] - The Northeast region experienced a slowdown in demand compared to other parts of the country, impacting capacity strategy [51][52] - The company observed a wider spread between peak and trough unit revenues, with peak RASM up high single digits and off-peak RASM declining double digits year-over-year [24] Company Strategy and Development Direction - The company is committed to executing its long-term strategy, Jet Forward, to drive transformational change and achieve breakeven operating profitability [10][14] - Jet Forward is focused on enhancing customer service, expanding premium offerings, and building a robust loyalty program [20][22] - The company plans to continue adjusting capacity to match demand and is exploring opportunities to reduce costs while maintaining focus on core business [11][39] Management's Comments on Operating Environment and Future Outlook - Management noted that the current macroeconomic environment remains unpredictable, leading to a cautious approach in reaffirming full-year guidance [7][8] - The company is leveraging past experiences from the 2008 financial crisis and the COVID-19 pandemic to navigate current challenges [8][41] - Management expressed confidence in the long-term strategy and the ability to manage through economic uncertainty while focusing on customer loyalty and brand strength [73][74] Other Important Information - The company has deferred $3 billion in capital expenditures, pushing out A321neo deliveries to the 2030s to focus on profitability [13][32] - The company has made significant progress in its cost transformation program, expecting savings to ramp during the second half of the year [10][39] Q&A Session Summary Question: When did the change in booking patterns start and what adjustments were made? - Management noted that booking slowdowns were observed in January, leading to aggressive capacity cuts in February and March [44][46] Question: Is the slowdown in demand specific to certain geographies? - Management indicated that the Northeast region experienced a more significant slowdown compared to other areas, impacting capacity strategy [51][52] Question: Can you provide a range for second-half capacity outcomes? - Management stated that while they expect to be measurably down from initial expectations, they will remain opportunistic based on demand [56][57] Question: What benefits are expected from the domestic partnership? - Management highlighted that the partnership would enhance network opportunities for TrueBlue points and broaden customer travel options [59][60] Question: What is the outlook for premium versus core RASM? - Management expects premium RASM to continue growing while hoping for improvements in core RASM, indicating a stable gap between the two [90] Question: What is the status of the Pratt and Whitney compensation situation? - Management reported improvements in aircraft availability and noted that they are not currently booking any compensation into their P&L [78][84]