Warby Parker Conference Call Summary Company Overview - Warby Parker is a mission-driven vision care and lifestyle brand, recognized as a direct-to-consumer (DTC) pioneer in the eyeglasses category [1][2] Industry Insights - The U.S. vision care market is valued at approximately $68 billion, with a significant portion of Americans requiring corrective vision care products [4] - The market is divided between large optical chains and independent optical shops, with consolidation leading to limited competition and high prices [5] - Most glasses in the U.S. are marked up 10 to 20 times their manufacturing cost, and 75% of glasses are sold at the same location as eye exams, creating a lack of transparency in pricing [5][6] Company Performance - Warby Parker has achieved nearly $800 million in revenue, with a low teens growth rate over the past few years [3] - The company is guiding for 12% to 14% growth in Q2 and 13% to 15% for the full year, a slight reduction from previous expectations [9][10] Competitive Advantages - Warby Parker offers high-quality glasses at a price point of $95, which has remained unchanged since its launch in 2010, contrasting with competitors who have consistently raised prices [6][7] - The company has expanded its product assortment to include progressive lenses and contact lenses, appealing to a broader market [7][12] Growth Strategy - Plans to open 45 new stores in 2025, including five stores within Target locations [11][37] - Focus on expanding complex lens types and enhancing the vision care offering, which includes contacts and eye exams [12][13] Partnership with Google - Warby Parker announced a partnership with Google to develop AI-powered smart glasses, aiming to transform user interaction with technology [14][15] - The glasses are expected to provide real-time contextual information and be aesthetically appealing for everyday use [18] Tariff Mitigation Strategies - The company has reduced its sourcing from China from 20% to less than 10% to mitigate the impact of tariffs, which previously could have cost $40 million to $45 million [21][22] - Strategies include reallocating supply globally, implementing selective price increases, and maintaining expense discipline [23][24][25] Vision Insurance and Eye Exams - Vision insurance represents about 7% of Warby Parker's revenue, with efforts to increase awareness and utilization among insured customers [38][41] - Eye exams are growing rapidly, with a 40% increase last year, and are seen as a strategic pivot to drive higher-margin glasses sales [43][45] Financial Metrics - The company reported a 13.1% adjusted EBITDA margin in Q1, with a focus on controlling expenses and maintaining profitability [25] Conclusion - Warby Parker is positioned to capitalize on growth opportunities in the vision care market through strategic partnerships, innovative product offerings, and a commitment to fair pricing and customer satisfaction [29][31]

Core Viewpoint - National Vision Holdings Inc. has emerged as a significant stock in the market, experiencing a surge of over 40% in the past week, driven by strong earnings and a double upgrade from Bank of America [2][9]. Company Overview - National Vision is valued at $1.5 billion and operates over 1,300 retail optical locations in the U.S., including brands like America's Best Contacts & Eyeglasses and Eyeglass World, providing eye exams, glasses, and contact lenses [3]. Earnings Performance - The company's first-quarter earnings report exceeded expectations, with non-GAAP EPS at 34 cents, beating estimates by 3 cents, and revenue reaching $510.3 million, a nearly 6% increase year-over-year [5]. Strategic Changes - Management attributed the positive results to strategic changes implemented in late 2024, including a new pricing architecture, improved recruitment and retention of optometrists, and new remote exam capabilities [6]. Guidance and Market Reaction - National Vision raised its full-year 2025 guidance, signaling strong future performance, which has contributed to the stock's recent rally [7]. Analyst Upgrades - Bank of America issued a rare double upgrade for National Vision, moving it from Underperform to Buy, with a new price target set at $22, indicating potential for further gains [9]. Future Outlook - Analysts highlight that National Vision's initiatives are effective, with a strong setup for the latter half of 2025, focusing on promotional frame traffic and improved marketing execution [10]. Cost Structure and Risks - Less than 10% of National Vision's cost of goods sold is exposed to China, which mitigates tariff-related risks, and recent pricing changes have improved margins without negatively impacting customer satisfaction [11].

Financial Data and Key Metrics Changes - Net revenue for Q1 2025 increased by 5.7% to $510 million, driven by adjusted comparable store sales growth of 5.5% [30][33] - Adjusted operating income rose by 21.8% to $41.3 million, with adjusted diluted earnings per share increasing to $0.34 from $0.29 a year ago [15][34] - Adjusted operating margin increased by 110 basis points to 8.1% [33] Business Line Data and Key Metrics Changes - America's Best comparable store sales grew by 5.9%, building on a 1.2% increase in the previous year [14] - Eyeglass World achieved a comparable store sales increase of 3.1%, marking its best quarter since 2021 [14] - All three target customer segments delivered double-digit comparable sales growth [14] Market Data and Key Metrics Changes - The company experienced a positive shift in customer demographics, with higher income groups showing increased spending, offsetting declines from lower income consumers [12][60] - The company opened nine new America's Best stores while closing three, resulting in a net increase in store count [31] Company Strategy and Development Direction - The company is focusing on segmentation, personalization, and digitization in its messaging, product offerings, and customer experience [11][20] - A new strategy has been implemented to target three key customer cohorts, which represent about half of the customer base but a disproportionately large percentage of sales [12] - The company is enhancing its pricing structure and product assortment to better align with customer profiles [21][23] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the ongoing transformation strategy and the positive response to recent initiatives [16][20] - The company raised its guidance for the year based on strong Q1 results, anticipating continued momentum despite potential consumer demand uncertainties [16][38] - Management acknowledged the challenges posed by tariffs but believes they can mitigate the impact through pricing actions and cost reduction efforts [37][39] Other Important Information - The company is transitioning leadership, with Alex Wilkes set to succeed Reade Fahs as CEO [8][17] - The company has implemented remote exam capabilities in approximately two-thirds of its store base [15] Q&A Session Summary Question: What is the expected run rate for ticket growth in the coming quarters? - Management indicated that ticket expansion has been positive, with no degradation in conversion rates, suggesting there is still room for growth [49][51] Question: How is revenue growth decomposed between managed care and customer pay? - Management noted that both segments are contributing to growth, with managed care customers responding positively to new premium products [52] Question: Can you provide insights on the cadence of Q1 performance and income demographics? - Management reported a strong January, a peculiar two-week period in February, and a strong recovery in March, with higher income customers trading into the brand [59][60] Question: What is the impact of tariffs on product costs? - Management confirmed that the estimated impact of tariffs for the year is between $10 million to $15 million, which they believe can be mitigated through pricing actions [74] Question: How is the recruitment and retention of optometrists being managed? - Management reported healthy retention and recruitment rates, particularly among students, with no significant cost increases anticipated [85]

Financial Data and Key Metrics Changes - Net revenue increased by 5.7% to $510 million, driven by adjusted comparable store sales growth of 5.5% [30][12] - Adjusted operating income rose by 21.8% to $41.3 million, with adjusted diluted earnings per share increasing to $0.34 from $0.29 [14][35] - Gross margin improved due to higher average ticket growth, with cost applicable to revenue decreasing by 30 basis points to 40.2% [32][33] Business Line Data and Key Metrics Changes - America's Best comparable store sales grew by 5.9%, while Eyeglass World saw a 3.1% increase, marking its best quarter since 2021 [13][12] - All three target customer segments delivered double-digit comparable store sales growth, indicating strong performance across the board [12][11] Market Data and Key Metrics Changes - The company experienced a shift towards higher-income customers, with managed care customers showing resilience amid economic challenges [58][11] - Customer transactions increased by 0.7%, recovering from previous declines, indicating a positive trend in customer engagement [31] Company Strategy and Development Direction - The company is focused on segmentation, personalization, and digitization to enhance customer experience and drive sales [20][10] - A new strategy targeting underdeveloped customer segments aims to expand the addressable market and improve profitability [11][10] - The leadership transition is positioned to maintain momentum in the ongoing transformation strategy [6][19] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the transformation strategy, noting strong initial results from new initiatives [15][20] - The company is cautious about predicting consumer demand due to macroeconomic uncertainties but remains optimistic about its strategic direction [15][39] - Management highlighted the importance of cost efficiency measures in response to potential tariff impacts [38][40] Other Important Information - The company plans to open approximately 30 to 35 new stores while closing seven America's Best stores as part of its real estate management strategy [39][31] - Investments in remote exam technology and a new ERP system are expected to enhance operational efficiency [36][28] Q&A Session Summary Question: What is the expected run rate for ticket growth in the coming quarters? - Management indicated that ticket expansion has been positive, with no degradation in conversion rates, suggesting further growth potential [48][50] Question: How is revenue growth split between managed care and customer pay? - Management noted that both segments are contributing to growth, with premium products appealing to managed care customers [51][52] Question: Can you provide insights on the traffic increase during the quarter? - The increase in traffic was attributed to better engagement with target customer segments, particularly managed care and progressive customers [97][98] Question: What is the impact of tariffs on product costs? - Management confirmed that tariffs could result in $10 million to $15 million in incremental costs, but they believe these can be mitigated through pricing actions [72][38] Question: How is the company addressing recruitment and retention of optometrists? - Management reported healthy retention rates and effective recruitment strategies, particularly among new graduates [82][81]

Financial Data and Key Metrics Changes - In Q4 2024, revenue reached $190.6 million, up 17.8% year-over-year, with retail revenue increasing 23.9% and e-commerce revenue increasing 5.3% [49] - For the full year 2024, revenue was $771.3 million, up 15.2% year-over-year, with retail revenue increasing 21.4% and e-commerce increasing 3% [49] - Active customers increased to 2.51 million, representing a 7.8% increase on a trailing 12-month basis [50] - Average revenue per customer rose to $307, up 6.8% year-over-year [50] - Adjusted EBITDA for Q4 was $13.8 million, with a margin of 7.3%, compared to $9.4 million or 5.8% in the prior year [65] - Full year adjusted EBITDA was $73.1 million, representing a margin of 9.5%, up from $52.4 million or 7.8% in 2023 [65] Business Line Data and Key Metrics Changes - Glasses revenue grew approximately 15% year-over-year in Q4 2024, up from 7% in Q4 2023, and 12% for the full year, up from 8% in 2023 [51][24] - Contacts and exams saw significant growth, with contacts increasing 36% year-over-year and exams growing 41% [51] - The insurance business expanded to cover over 30 million lives, enhancing customer acquisition and driving higher value purchases [21] Market Data and Key Metrics Changes - The U.S. optical market is estimated at $68 billion, with a significant portion of customers underserved due to structural barriers [13] - The incidence of myopia is rising, with projections indicating that over half of the world's population will need corrective vision by 2050 [12] Company Strategy and Development Direction - The company plans to open 45 new stores in 2025, focusing on existing markets to drive brand awareness [17][34] - Marketing spend is expected to remain in the low teens as a percentage of revenue, with a focus on customer-led growth [15][71] - The company aims to enhance its omnichannel model and customer experience, with a significant emphasis on retail growth [31] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in sustaining revenue growth and adjusted EBITDA margins, despite a conservative outlook due to macroeconomic conditions [68] - The integration of insurance partnerships is expected to drive long-term customer acquisition and revenue growth [84] Other Important Information - The company generated $35 million in free cash flow in 2024, up from $7 million in 2023, and ended with approximately $254 million in cash [66] - The company plans to maintain a disciplined approach to operating expenses, with expectations for adjusted SG&A to decrease as a percentage of revenue [71] Q&A Session Summary Question: Customer acquisition initiatives and revenue growth balance - Management noted that customer acquisition efforts have led to six consecutive quarters of accelerating active customer growth, with expectations for continued strong growth in 2025 [78] Question: Impact of insurance partnership on customer acquisition - Management indicated that previous integrations have shown increasing contributions over time, and early trends from the Versant integration are positive [82] Question: Traffic expectations and new store contributions - Management expects moderate improvement in store productivity and has not embedded a specific guide for traffic but remains optimistic about overall trends [90] Question: Non-marketing SG&A expense leverage - Management believes that 100 to 200 basis points of margin expansion is sustainable, with opportunities for future leverage in staffing and corporate expenses [109] Question: Strategy regarding smart glasses - Management is monitoring developments in the smart glasses market and believes they are well-positioned to enter this space if they choose to do so [112]