Core Insights - Farm Bureau Financial Services (FBFS) is recognized for strong customer satisfaction, fair pricing, and good repair ratings, with an overall rating of 4.4 out of 5 stars [1] - The average monthly cost for full coverage is $151, which is competitive compared to national averages [11][28] - FBFS has a low NAIC complaint ratio of 0.137, significantly below the national benchmark of 1.082, indicating high customer satisfaction [3] Pricing and Coverage - Farm Bureau offers full coverage at an average cost of $151 per month and basic liability insurance at $90 per month, both below national averages [11][15][28] - Coverage options vary by state, with many branches offering six core types of car insurance along with additional options [8][12] - Specific coverage features such as accident forgiveness and emergency roadside assistance depend on the state chapter [9][10] Customer Satisfaction and Ratings - Several Farm Bureau chapters rank above average in customer satisfaction according to J.D. Power, particularly in regions like Kentucky, Michigan, North Carolina, Tennessee, and Texas [6] - Farm Bureau's auto insurance consistently receives strong CRASH Network repair scores and low complaint ratios, contributing to its reputation for good customer service [22] Discounts and Additional Features - Farm Bureau offers a variety of discounts, including a members choice bundling discount, claim-free discount, good student discount, and multi-car discount [17] - An annual "SuperCheck" is performed to identify additional discounts that customers may qualify for [16] Claims Process - The claims process may vary by chapter, but generally includes steps such as reviewing coverage, gathering information, and reporting the claim through various channels [18][24] - Average processing times for claims can range from 2 days for roadside assistance to 7 business days for total loss claims [25]