Financial Data and Key Metrics Changes - The company reported a recurring net income of BRL 6.1 billion, with a return on average equity (ROAAE) of 14.6%, an increase of 3.2 percentage points year on year [2] - Total revenue reached BRL 34 billion, up 15.1% year on year and 5.2% quarter on quarter [3][4] - Net interest income (NII) grew almost 16% year on year and 4.7% quarter on quarter, with NII net of provisions at BRL 9.9 billion [9][12] Business Line Data and Key Metrics Changes - Fee and commission income increased by 10.6% year on year and 5.5% quarter on quarter, with credit income growing almost 20% year on year [16] - The insurance segment saw a net income of BRL 2.3 billion, up 4.4% year on year, with a return on average equity (ROAE) of almost 22% [21] - The expanded loan portfolio reached BRL 1.18 trillion, growing 1.3% quarter on quarter and 11.3% year on year, with significant growth in micro, small, and medium enterprises (SMEs) [5][7] Market Data and Key Metrics Changes - The company is experiencing a slowdown in economic activity, particularly in the SME segment, which is expected to be impacted first by economic downturns [58][60] - The company has been adjusting its credit policies to manage risks effectively, focusing on secured loans and government programs [63][64] Company Strategy and Development Direction - The company is focused on a dual strategy of "change the bank" and "run the bank," emphasizing technology integration and operational efficiency [27][28] - There is a strong emphasis on using Generative AI to enhance productivity and customer experience across various segments [30][33] - The company aims to maintain a balanced growth approach while controlling operating expenses, which grew at a rate consistent with inflation [72][74] Management's Comments on Operating Environment and Future Outlook - Management anticipates slower economic growth in the second half of the year but remains optimistic about maintaining growth in key segments [24][50] - The company is confident in the quality of its loan book and has implemented rigorous risk management practices to ensure delinquency remains under control [66][90] Other Important Information - The company has reduced its service points significantly while still growing its client base by over 1 million [20] - The insurance group's technical provisions reached BRL 425 billion, growing 11.2% year on year [22] Q&A Session Summary Question: Positioning of the bank regarding low-income segments - The company is actively working in the mass market and has a strong digital presence to serve clients with high personalization [53][54] Question: Economic slowdown impact on SMEs - The company sees opportunities in managing small businesses, which present lower risk and interesting profitability [60][62] Question: Concerns about operating expenses - Operating expenses grew at a rate consistent with inflation, and the company is focused on maintaining control over these costs while investing in transformation initiatives [72][74] Question: Net interest margin and delinquency concerns - The company is confident in its risk management practices and is monitoring metrics closely to ensure delinquency remains under control despite economic challenges [90][92]