Core Insights - TELUS Digital has been recognized as a Leader in the 2025 NelsonHall NEAT Evaluation for CX Services Transformation, highlighting its capabilities in operational efficiency, revenue growth, and long-term success through advanced AI solutions [1][5] Group 1: TELUS Digital's Achievements - The company was acknowledged for its Fuel iX™ platform, which effectively converts AI deployments into business outcomes, enhancing operational, agent, and customer experiences [2][3] - TELUS Digital's expertise in CCaaS, cloud services, and Salesforce integrations allows clients to modernize legacy systems and streamline workflows, facilitating faster AI capability deployment [4][5] Group 2: Technology and Innovation - Fuel iX is noted for its ability to safely and efficiently deploy generative AI across existing systems, addressing common enterprise challenges such as siloed data and slow AI adoption [3][6] - The company maintains a strong Trust & Safety practice and a mature AI operations practice, which includes a large crowdsourcing platform and specialized AI training services [6] Group 3: Market Position and Strategy - TELUS Digital's Leader status in the NEAT Evaluation reflects its success in helping clients navigate AI implementation complexities and modernize customer and agent experiences [5] - The company emphasizes a vendor-agnostic approach, allowing clients to integrate seamlessly with existing providers and technology stacks, thus enhancing cross-selling and upselling opportunities [6]

Core Viewpoint - TELUS Digital shareholders are encouraged to vote in favor of the proposed arrangement with TELUS Corporation, which has received strong endorsements from independent proxy advisory firms, indicating the transaction's attractiveness and fairness to minority shareholders [1][3][4]. Summary by Sections Transaction Details - The proposed arrangement offers a 51.8% premium to the unaffected share price, making it an attractive mixed-consideration offer for TELUS Digital shareholders [3]. - The arrangement requires approval from at least two-thirds (66%) of votes cast by holders of subordinate and multiple voting shares, as well as a simple majority from subordinate voting shareholders, excluding TELUS and its affiliates [8]. Proxy Advisory Support - Institutional Shareholder Services Inc. (ISS) has recommended that TELUS Digital shareholders vote in favor of the arrangement, highlighting the likelihood of no more compelling offers emerging in the near term [2][3]. - The special committee of independent directors unanimously supports the arrangement, asserting it is in the best interests of TELUS Digital and fair to minority shareholders [3][4]. Voting Information - The Special Meeting for shareholders is scheduled for October 27, 2025, and will be conducted virtually [5]. - Shareholders can vote online or via telephone, with detailed instructions provided in the management information circular [7]. Consideration Election - Shareholders can elect to receive either US$4.50 in cash, 0.273 of a common share of TELUS, or a combination of both, with a deadline for election set for October 22, 2025 [14][16]. - Those who do not make a valid election will be deemed to have chosen the combination consideration for their shares [16]. Company Overview - TELUS Digital focuses on creating digital transformations and enhancing customer experiences through a range of integrated capabilities, including AI solutions and customer experience management [17]. - The company emphasizes responsible technology development guided by its Humanity-in-the-Loop principles, aiming to address broader impacts of its work [18].

Core Points - TELUS Digital is facing potential delays in postal delivery of shareholder meeting materials due to a Canada Post labour strike, encouraging shareholders to access materials electronically [1][2] - The Special Meeting of shareholders is scheduled for October 27, 2025, to discuss a proposed arrangement with TELUS Corporation [1] - Shareholders must submit their election regarding preferred consideration by October 22, 2025, at 9:00 a.m. (Vancouver time) [7][9] Voting Process - Registered shareholders experiencing delays should contact Computershare Investor Services for individual control numbers to vote [3] - Beneficial shareholders should reach out to their brokers for assistance in obtaining control numbers and are encouraged to vote online or via telephone [4] - The proxy voting deadline is set for October 23, 2025, at 9:00 a.m. (Vancouver time) [3][4] Consideration Options - Shareholders can elect to receive either US$4.50 in cash, 0.273 of a common share of TELUS, or a combination of US$2.25 in cash and 0.136 of a TELUS share, subject to proration [8][11] - Those who do not make a valid election will be deemed to have chosen the Combination Consideration for all their shares [11] Company Overview - TELUS Digital focuses on creating digital transformations and enhancing customer experiences through various integrated capabilities, including AI and cloud solutions [18][19] - The company emphasizes responsible technology development, guided by principles that consider the broader impacts of its work [19]

Group 1 - TELUS Digital has been named a Leader in the Everest Group's CXM PEAK Matrix® for the Americas [1] - The recognition is attributed to TELUS Digital's capabilities in customer experience (CX) transformation, Fuel iX™, agentic AI, and automation [1]

Group 1 - TELUS Digital has been named a Leader in the Everest Group's CXM PEAK Matrix® for the Americas [1] - The recognition is attributed to TELUS Digital's capabilities in customer experience (CX) transformation, Fuel iX™, agentic AI, and automation [1]

Core Insights - TELUS participated in the United Nations AI for Good Global Summit 2025, showcasing its commitment to responsible AI development and ethical technology innovation [1][2][5] - The company is a member of the International Telecommunication Union (ITU)-led AI Skills Coalition, aiming to close the AI skills gap globally [2][4] - TELUS emphasizes a human-centric approach to AI, focusing on building trust through transparent data practices and collaboration with Indigenous Peoples [3][4][6] Company Initiatives - TELUS hosted a workshop titled "Crafting ethical AI with Indigenous intelligence," demonstrating its collaboration with Indigenous Peoples to create meaningful AI practices [3][4] - The company has developed a generative AI customer support tool, Fuel iX, and achieved ISO 31700-1 Privacy by Design certification, highlighting its leadership in responsible AI development [5][6] - TELUS is launching Sovereign AI Factories in Canada, utilizing sustainable practices and renewable energy to drive innovation while keeping data within the country [6] Industry Engagement - The AI for Good Summit featured multiple high-profile sessions where TELUS shared insights on responsible AI practices and governance [2][4] - The company’s recent 2025 AI Report included perspectives from over 5,500 respondents, focusing on the integration of Indigenous knowledge into AI development [4] - TELUS is recognized for its commitment to social impact and community partnerships, aligning with global standards for ethical AI practices [3][6]