Financial Data and Key Metrics Changes - Revenue for Q3 2025 was $767 million, slightly up sequentially and in line with guidance, but down 1.8% year-over-year from $781 million in Q3 2024 [5][11] - Adjusted EBITDA for the quarter was $40 million, up from $32 million in Q3 2024, with an adjusted EBITDA margin of 5.2%, up 110 basis points year-over-year [6][12] - The net leverage ratio increased to 3.2 times due to cash flow items, with total cash on the balance sheet at approximately $264 million [15][16] Business Line Data and Key Metrics Changes - Commercial segment adjusted revenue was $367 million, down 4.7% year-over-year, primarily due to volume declines from the largest client, although the top 25 commercial accounts grew year-over-year [12][13] - Government segment adjusted revenue was down 6.7% at $238 million, attributed to implementation impacts and a client canceling an implementation [13] - Transportation segment adjusted revenue increased by 14.9% year-over-year to $162 million, driven by strong equipment sales in the international transit business [14] Market Data and Key Metrics Changes - New business Annual Contract Value (ACV) signed in Q3 was $111 million, consistent with the prior year, while Year-to-date new business ACV is up 5% compared to the same period in 2024 [10] - The qualified ACV pipeline remains strong at $3.4 billion, up 9% year-over-year, driven by opportunities in the federal space [11] Company Strategy and Development Direction - The company is focused on portfolio rationalization and enhancing its technology capabilities, particularly in AI initiatives [7][19] - A new board member with significant industry experience was added to strengthen the board [8] - The company is revising its commercial go-to-market strategy to improve client penetration and sales execution [21][47] Management Comments on Operating Environment and Future Outlook - Management noted the impact of the government shutdown on deal timing but expressed confidence in achieving adjusted EBITDA margin targets between 5% and 5.5% for the year [18][20] - The company anticipates that once the government shutdown concerns are resolved, cash flow metrics will improve [7][16] - Management remains optimistic about future growth, citing pent-up demand and ongoing sales pipeline expansion [23][24] Other Important Information - The company completed refinancing of its revolving credit facilities, simplifying its balance sheet [15][22] - Adjusted free cash flow for the quarter was negative $54 million, impacted by timing items related to contract amendments and post-implementation phases [16] Q&A Session Summary Question: How much of the pipeline actually closed this quarter? - Management indicated that the government shutdown affected the timing of deal closures, but they expect a gradual improvement as approvals resume [29] Question: How is productivity or quality gains from GenAI being measured? - Management highlighted the use of GenAI in fraud reduction and customer experience improvements, with ongoing evaluations of how to share benefits with clients [30][31] Question: Are there any stranded costs left to tackle? - Management confirmed that they are through the initial phase of stranded costs and are continuously optimizing costs across the organization [35] Question: Are there changes to contract clauses to reduce churn risk? - Management stated that the revenue stream remains unaffected by the government shutdown, and they do not see a need to change the contract model at this time [36] Question: What does the client mix look like for AI endeavors? - Management noted that healthcare is a significant focus area for AI initiatives, with opportunities in both commercial and government sectors [43][44] Question: What are the growth opportunities on the commercial side? - Management emphasized the need for better client penetration and the deployment of new software licensing opportunities to drive growth [46][47]

Financial Data and Key Metrics Changes - Revenue for Q3 2025 was $767 million, slightly up sequentially and in line with guidance, but down 1.8% year-over-year from $781 million in Q3 2024 [11][12] - Adjusted EBITDA for the quarter was $40 million, up from $32 million in Q3 2024, with an adjusted EBITDA margin of 5.2%, up 110 basis points year-over-year [12][14] - The net leverage ratio increased to 3.2x due to cash flow items, with adjusted free cash flow for the quarter at -$54 million [15][17] Business Line Data and Key Metrics Changes - The commercial segment adjusted revenue was $367 million, down 4.7% year-over-year, primarily due to volume declines from the largest client [12][13] - Government segment adjusted revenue was down 6.7% at $238 million, attributed to implementation impacts and a client canceling an implementation [13] - Transportation segment adjusted revenue increased by 14.9% year-over-year to $162 million, driven by strong equipment sales [14] Market Data and Key Metrics Changes - New business Annual Contract Value (ACV) signed in the quarter was $111 million, consistent with the prior year, while year-to-date new business ACV was up 5% [10] - The qualified ACV pipeline remains strong at $3.4 billion, up 9% year-over-year, driven by government segment opportunities [11] Company Strategy and Development Direction - The company is focused on portfolio rationalization and enhancing its technology capabilities, particularly in AI initiatives [8][19] - A new board member with significant industry experience has been added to strengthen the board [8] - The company is revising its commercial go-to-market strategy to improve client penetration and sales execution [21] Management's Comments on Operating Environment and Future Outlook - Management noted the impact of the federal government shutdown on deal timing but expressed confidence in achieving adjusted EBITDA margin targets [18][20] - The company anticipates that once the shutdown concerns are resolved, cash flow metrics will improve [7][18] - Management remains optimistic about future growth, citing pent-up demand and ongoing sales pipeline expansion [21][23] Other Important Information - The company has refinanced its revolving credit facility, simplifying its balance sheet [7][15] - AI initiatives are being deployed to enhance operational efficiency and reduce fraud, particularly in government programs [22] Q&A Session Summary Question: How much of the pipeline actually closed this quarter? - Management indicated that the government shutdown has delayed some deals, but they expect a gradual release of opportunities as the situation normalizes [29] Question: How is productivity or quality gains from GenAI being measured? - The primary pilot in the government space focuses on fraud reduction, with expectations of spreading these capabilities across Medicaid and SNAP environments [30][31] Question: Are there any specific costs left to tackle from stranded costs? - Management stated that they are through the initial phase of stranded costs and are continuously optimizing costs across the organization [35] Question: Are there changes to contract clauses to reduce churn risk? - Management confirmed that the revenue stream remains unaffected by the government shutdown, and no changes to the contract model are currently planned [36] Question: What does the client mix look like for AI endeavors? - The commercial space has a significant focus on healthcare, while the government space targets Medicaid processing for fraud reduction [44] Question: What are the growth opportunities on the commercial side? - Management is focused on increasing product penetration within existing clients and enhancing the sales pipeline to support growth [46][47]

Financial Data and Key Metrics Changes - Revenue for Q3 2025 was $767 million, slightly up sequentially but down 1.8% year-over-year from $781 million in Q3 2024 [11][12] - Adjusted EBITDA for the quarter was $40 million, up from $32 million in Q3 2024, with an adjusted EBITDA margin of 5.2%, up 110 basis points year-over-year [12][14] - The net leverage ratio increased to 3.2 times due to cash flow items, with total cash on the balance sheet at approximately $264 million [15][16] Business Line Data and Key Metrics Changes - The commercial segment adjusted revenue was $367 million, down 4.7% year-over-year, primarily due to volume declines from the largest client [12][13] - Government segment adjusted revenue decreased by 6.7% to $238 million, attributed to implementation impacts and a client canceling an implementation [13] - Transportation segment adjusted revenue increased by 14.9% year-over-year to $162 million, driven by strong equipment sales in the international transit business [14] Market Data and Key Metrics Changes - New business Annual Contract Value (ACV) was $111 million, consistent with the prior year, while Year-to-date new business ACV was up 5% compared to the same period in 2024 [10] - The qualified ACV pipeline remains strong at $3.4 billion, up 9% year-over-year, driven by opportunities in the federal space [11] Company Strategy and Development Direction - The company is focused on portfolio rationalization and enhancing its technology capabilities, particularly in AI initiatives [8][22] - A new board member with significant industry experience was added to strengthen the company's strategic direction [8] - The company is revising its commercial go-to-market strategy to improve client penetration and sales execution [21][40] Management's Comments on Operating Environment and Future Outlook - Management noted that the government shutdown has created uncertainty but has not significantly impacted revenue streams [20][33] - The company expects to achieve an adjusted EBITDA margin between 5% and 5.5% for the year, with adjusted revenue guidance between $3.05 billion and $3.1 billion [18] - Management expressed optimism about future growth, citing pent-up demand and ongoing sales pipeline expansion [20][23] Other Important Information - The company completed refinancing of its revolving credit facilities, simplifying its balance sheet [15][22] - Adjusted free cash flow for the quarter was negative $54 million, impacted by timing issues related to contract approvals [16] Q&A Session Summary Question: How much of the pipeline actually closed this quarter? - Management indicated that the government shutdown affected the timing of deal closures, but they expect some acceleration once the situation eases [28] Question: How is productivity or quality gains from GenAI being measured? - The primary pilot in the government space focuses on fraud reduction, with expectations of revenue and expense opportunities from AI initiatives [29][30] Question: Are there specific costs left to tackle from stranded cost areas? - Management stated that they are through the initial phase of stranded costs and are continuously optimizing costs [32] Question: Are there changes to contract clauses to reduce churn risk? - Management confirmed that the revenue stream remains unaffected by the government shutdown, and no changes to the contract model are being made [33] Question: What does the client mix look like for AI endeavors? - The healthcare sector represents a significant portion of opportunities in both commercial and government spaces, with a focus on fraud reduction and efficiency [38] Question: What is the timeframe for adding sales talent? - Management indicated that new sales talent needs to be in place by Q4 2025 to impact performance in 2026 [43]