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Instacart Shoppers Downshift to Value as AI and Merchandising Reshape Behavior
PYMNTS.com· 2025-08-08 02:14
Core Insights - Instacart is experiencing a significant shift in consumer behavior, with total orders increasing by 17% year over year in Q2 2025, indicating a rise in utility provided to customers [2][6] - The company is focusing on price visibility and offer targeting, rewarding retailers for aligning in-store and online prices, which enhances consumer confidence in value [3][5] - Artificial intelligence is integral to Instacart's strategy, personalizing search results and informing promotional tools, with over 600 brands utilizing its ads API [4] Financial Performance - Gross transaction value increased by 11% to $9.08 billion, while revenue rose to $914 million, and adjusted EBITDA surged by 69% to $215 million [6] - Adjusted earnings reached $0.41 per share, surpassing Wall Street expectations [6] Strategic Direction - Instacart has raised its Q3 revenue guidance and reaffirmed profitability targets, although a leadership transition is imminent with CEO Fidji Simo stepping down in August [7] - The future growth of Instacart will depend on its ability to connect pricing, discovery, and personalization for a digitally native shopper base [7]