Financial Data and Key Metrics Changes - In Q4 2025, active consumers reached 180 million, up 28% year-over-year, while merchants grew to 966,000, up 42% year-over-year [4] - Gross Merchandise Volume (GMV) was $38.7 billion, exceeding guidance, and revenue grew 38% to over $1 billion, also beating guidance [4] - Transaction margin dollars before provisions increased 31% to $622 million, while after provisions, it was $372 million, up 17% year-over-year and up 28% sequentially from Q3 [5] Business Line Data and Key Metrics Changes - The adoption of banking products, including the Klarna Card and deposit accounts, accelerated, with active card users growing to 4.2 million, up 288% year-over-year [11] - Consumer deposits reached $13 billion, up 37%, and the most engaged banking customers reached 15.8 million, growing at 101% year-over-year [11] - Fair financing products saw GMV growth of 165% annually, indicating strong demand [8] Market Data and Key Metrics Changes - Klarna operated across 26 markets and three continents, achieving over $127 billion in volume in 2025 [5] - The company added 285,000 merchants, up 42% year-over-year, and expanded partnerships with major players like Walmart and Stripe [9] Company Strategy and Development Direction - Klarna aims to become a ubiquitous payment solution, enhancing its partnerships and expanding its payment network [9] - The company is focused on building a consumer bank of the future, with a strategy to leverage existing consumer relationships for deeper banking engagements [14] - The operating model emphasizes efficiency and technology, allowing for a leaner workforce while maintaining high revenue per employee, which reached $1.24 million in 2025 [15] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the growth trajectory, emphasizing that faster growth in banking products may lead to lower upfront transaction margins but will yield higher future profits [16] - The company noted stability in credit loss provisions, with a decline from 0.72% of GMV in Q3 to 0.65% in Q4, reflecting stable delinquency trends [21] - Management highlighted the importance of maintaining a disciplined approach to growth and risk management, leveraging a deep understanding of consumer behavior [14][88] Other Important Information - The company is experiencing a compounding growth effect as more consumers engage with its banking products, leading to increased revenue per user [12] - Klarna's unique underwriting model allows for stable charge-off rates, significantly lower than traditional credit card banks [14] Q&A Session Summary Question: When are you planning to become profitable? - Management indicated that while current growth may reduce transaction margin dollars, it will lead to increased future profits as loan portfolios mature [16] Question: How will you prioritize capital allocation between reinvestment, debt reduction, and shareholder returns? - Management emphasized the focus on growth and product development while being disciplined with costs, which will inform future capital allocation decisions [19] Question: What are the latest delinquency trends and confidence in provisions stabilizing? - Management reported stability in delinquency trends, with a decline in provisions for credit losses in Q4 compared to Q3 [21] Question: Can you elaborate on the impact of excess loan growth on transaction margin dollars? - Management explained that strong growth in non-interest-bearing loan products has led to higher volumes, impacting transaction margin dollars but ultimately benefiting the overall financial health [24] Question: How is the Walmart rollout performing? - Management expressed satisfaction with the Walmart partnership, noting it as a significant accomplishment that will drive future growth [34] Question: What are the expectations for transaction margin in the coming year? - Management indicated that transaction margin dollars are expected to remain consistent with Q4 2025 levels as the company continues to invest in growth [42]

Financial Data and Key Metrics Changes - In Q4 2025, active consumers reached 180 million, up 28% year-over-year, while merchants grew to 966,000, up 42% year-over-year [4] - Gross Merchandise Volume (GMV) was $38.7 billion, exceeding guidance, and revenue grew 38% to over $1 billion, also beating guidance [4] - Transaction margin dollars before provisions grew 31% to $622 million, while after provisions, it was $372 million, up 17% year-over-year and up 28% sequentially from Q3 [5][6] Business Line Data and Key Metrics Changes - The adoption of banking products, including the Klarna Card and fair financing, accelerated beyond expectations, contributing to revenue growth [4] - Active card users grew to 4.2 million, up 288% year-over-year, and consumer deposits reached $13 billion, up 37% [11] - The most engaged banking customers reached 15.8 million, growing at 101% year-over-year, with a significant increase in average revenue per user (ARPU) [12] Market Data and Key Metrics Changes - Klarna operated across 26 markets and three continents, achieving over $127 billion in volume in 2025 [5] - The company added 285,000 merchants, up 42% year-over-year, and expanded partnerships with major players like Walmart and Stripe [9][10] Company Strategy and Development Direction - Klarna aims to become a ubiquitous payment solution, leveraging partnerships to expand its acceptance points and product offerings [9][10] - The company is focused on building a consumer bank of the future, emphasizing efficiency and technology to maintain a competitive advantage [14][15] - The strategy includes scaling banking relationships and enhancing product ubiquity, with a focus on consumer trust and engagement [10][11] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the stability of credit quality and the potential for future profitability despite near-term provisioning impacts [16][21] - The company anticipates continued growth in banking products and a positive trajectory for transaction margins as cohorts mature [42][43] - Management highlighted the importance of maintaining a disciplined approach to growth and cost management while expanding product offerings [20][68] Other Important Information - Revenue per employee reached $1.24 million in 2025, a 3.6x increase since 2022, indicating improved operational efficiency [15] - The company is experiencing a compounding growth effect as more consumers engage with its banking products [11][12] Q&A Session Summary Question: When are you planning to become profitable? - Management indicated that while upfront transaction margins may be lower due to growth, future profits from increased loan volumes will offset this [16] Question: How will you prioritize capital allocation between reinvestment, debt reduction, and shareholder returns? - Management emphasized the importance of growth and product adoption while remaining disciplined on costs, with future discussions on capital allocation to occur once profits are realized [19][20] Question: What are the latest delinquency trends and confidence in provisions stabilizing? - Management reported a decline in provisions for credit losses from 0.72% of GMV to 0.65%, indicating stability in delinquency trends [21] Question: Can you elaborate on the impact of excess loan growth on transaction margin dollars? - Management explained that strong growth in pay-later volumes is driving higher provisions, but this is expected to normalize over time [23][24] Question: How is the Walmart rollout performing? - Management expressed satisfaction with the Walmart partnership and its potential to drive growth, highlighting the importance of distribution partnerships [34][36] Question: What are the expectations for transaction margins in the coming year? - Management indicated that transaction margins are expected to remain consistent with Q4 2025 levels, with growth anticipated in the second half of 2026 [42][43] Question: What is the outlook for fair financing loan growth in 2026? - Management expects absolute volume growth to accelerate compared to 2025, despite potential deceleration in year-over-year percentage growth [49]

Financial Data and Key Metrics Changes - Active consumers reached 180 million, up 28% year-over-year [3] - Merchants grew to 966,000, up 42% year-over-year [3] - Gross Merchandise Volume (GMV) was $38.7 billion, exceeding guidance [3] - Revenue grew 38% to over $1 billion, also beating guidance [3] - Transaction margin dollars before provisions grew 31% to $622 million [4] - After provisions, transaction margin dollars were $372 million, up 17% year-over-year [4] Business Line Data and Key Metrics Changes - Klarna's banking products, including the Klarna Card and deposit accounts, saw accelerated adoption [3] - Active card users grew to 4.2 million, up 288% year-over-year [11] - Consumer deposits reached $13 billion, up 37% [11] - Klarna banking customers reached 15.8 million, growing at 101% year-over-year [11] Market Data and Key Metrics Changes - In 2025, Klarna processed over $127 billion in volume across 26 markets [4] - The adoption of fair financing products grew at 165% annually [8] - The company added 285,000 merchants, up 42% year-over-year [9] Company Strategy and Development Direction - Klarna aims to become a ubiquitous payment solution, expanding its network and partnerships [9] - The company is focusing on building deeper relationships with consumers to transition them from casual users to banking customers [10] - The strategy includes enhancing product offerings and ensuring relevant payment options are available at every checkout [10] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the stability of credit quality and the potential for future profitability despite current provisioning impacts [16][20] - The company anticipates continued growth in banking products and expects transaction margins to improve as loan cohorts mature [42] - Management highlighted the importance of maintaining a lean cost structure while scaling operations [14] Other Important Information - Revenue per employee reached $1.24 million in 2025, a 3.6x increase since 2022 [14] - Adjusted operating expenses declined by 8% while revenue grew 104% since 2022 [14] Q&A Session Summary Question: When are you planning to become profitable? - Management indicated that while current growth may reduce transaction margin dollars, it will lead to increased future profits as loan books mature [16] Question: How will you prioritize capital allocation between reinvestment, debt reduction, and shareholder returns? - Management emphasized the focus on growth and product adoption while being disciplined on costs, which will inform future capital allocation decisions [19] Question: What are the latest delinquency trends and confidence in provisions stabilizing? - Management reported a decline in provisions for credit losses from 0.72% of GMV to 0.65%, indicating stable delinquency trends [20][21] Question: Can you elaborate on the impact of excess loan growth on transaction margins? - Management explained that strong growth in pay later volumes is affecting transaction margins but is expected to normalize as the business matures [23][24] Question: How is the Walmart rollout performing? - Management expressed satisfaction with the Walmart rollout and highlighted the importance of partnerships in driving growth [35][36] Question: What are the expectations for transaction margins in the coming year? - Management indicated that transaction margins are expected to remain consistent with Q4 2025 levels as the company continues to invest in growth [42]