Core Insights - TTEC Holdings, Inc. has been awarded a Gold Award at the Brandon Hall Group Technology Excellence Awards for its Learning Wizards Suite in the Best Advance in Generative AI Learning Solution category [1] Company Overview - TTEC is a leading global innovator in customer experience (CX) technology and services, focusing on AI-enabled digital CX solutions [6] - The company serves a diverse range of brands and offers outcome-based solutions that enhance customer interactions across various channels [6] - Founded in 1982, TTEC has a strong commitment to CX excellence, reflected in high client, customer, and employee satisfaction scores globally [6] Award Significance - The Brandon Hall Group Technology Excellence Awards recognize innovation and measurable business impact in various fields, including learning and development and talent management [3][2] - TTEC's Chief Learning Officer emphasized that the award reflects the company's innovative approach to redefining learning through AI and proprietary methodologies [4] Learning Wizards Suite Features - The Learning Wizards Suite is an AI-enabled learning design ecosystem that reduces development time and enhances design quality [4] - Key features include an accelerated needs assessment and skills mapping process, a human-in-the-loop approach for quality assurance, and measurable business impacts [7] - The suite combines speed, scientific rigor, and human oversight to improve learner outcomes and business performance [4]