Core Insights - AudioCodes has launched a new module called AI Agents for its Live Hub Voice CPaaS, enabling enterprises to create and manage LLM-powered voice bots, which can enhance customer engagement and reduce operational costs [2][6][8] Industry Context - The customer support industry is facing challenges such as rising costs, staffing constraints, and increasing customer expectations, prompting a shift towards Voice AI to automate routine calls and improve service efficiency [3] Product Features - The Live Hub platform integrates various applications including Conversational IVR, Voice AI Agents, Live-Agent Assist, and real-time translation, allowing enterprises to leverage existing telephony systems without needing extensive upgrades [4][8] - AI Agents facilitate natural conversations, secure API integration, and modular workflow orchestration, which can lead to improved customer satisfaction and faster resolution times [9] Business Impact - The introduction of AI Agents is expected to significantly enhance AudioCodes' Voice AI business, positioning the company for future growth by providing a unified platform for modernizing customer interactions [6][10]